Lindsey Dehmler
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Parent and homemaker
02.2013 - Current
- Formulated and balanced household budget
- Managed household through six major relocations
- Managed a major household renovation including budgeting and research
- Continuously learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Used critical thinking to break down problems, evaluate solutions, and make decisions while considering the needs of multiple people
Barista
Starbucks/Target
10.2011 - 10.2012
- Interacted with a high volume of customers while maintaining accuracy and attention to detail and a focus on quick, efficient service
- Created a wide variety of hot and cold drinks with consistently positive customer satisfaction scores
- Maintained and operated multiple types of equipment, troubleshooting issues to maintain quality standards
- Learned new menus, equipment and processes
- Recommended products based on a solid understanding of individual customer preferences and current seasonal offerings
- Complied with standards for merchandising, stocking and storing products
- Completed daily cash audits to balance drawers at the end of each shift, resolved any variances and succeeded at maintaining a low threshold of error
Volunteer Financial Case Worker
Navy Marine Corps Relief Society (NMCRS)
Groton, CT
05.2010 - 05.2011
- Worked with clients to create a household budget based on their Leave and Earnings Statement, bills, and other financial documents using Microsoft Excel
- Discussed clients’ personal financial issues to understand their needs and limitations regarding the recommendation of a loan or grant
- Liaised with the NMCRS office in Virginia to provide clients with financial assistance while considering manageable repayment conditions
- Provided realistic budgeting recommendations and relevant military resources to improve future financial stability
- Developed and maintained courteous and effective working relationships with clients and colleagues
Volunteer Receptionist
Navy Marine Corps Relief Society (NMCRS)
Groton, CT
05.2010 - 05.2011
- First point of contact for visitors, represented the organisation with courtesy and professionalism
- Maintained a high level of knowledge to provide information and support to visitors regarding services available and affiliate resources
- Confirmed appointments, communicated with clients and updated client records
- Responded to diverse inquiries from callers seeking information
- Kept reception area clean and neat organised to provide a positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Provided clerical support to company employees by copying, faxing and filing documents
- Assisted coworkers with computers and office equipment, troubleshooting issues related to Windows OS and Microsoft Office programs
Customer Service Coordinator
Winners/Homesense
07.2005 - 07.2007
- Supervised frontline services including cashiers, customer service desk, and jewelry counter to provide an optimal customer experience while ensuring that service standards were upheld
- Trained associates in the use of registers, equipment, job functions, and company policies
- Coordinated with team members and management to discuss weekly objectives, scheduling, compliance, and opportunities to improve the customer experience
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
Education
Associate of Science - Information Technologies
Southern New Hampshire University
Manchester, NH09.2021
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Punctual and Hardworking
- Adaptable and Flexible
- Conflict Resolution
Hobbies
I enjoy playing guitar when I can, drawing or building robots with my children, and learning programming languages.
Timeline
Parent and homemaker
02.2013 - Current
Barista
Starbucks/Target
10.2011 - 10.2012
Volunteer Financial Case Worker
Navy Marine Corps Relief Society (NMCRS)
05.2010 - 05.2011
Volunteer Receptionist
Navy Marine Corps Relief Society (NMCRS)
05.2010 - 05.2011
Customer Service Coordinator
Winners/Homesense
07.2005 - 07.2007
Associate of Science - Information Technologies
Southern New Hampshire University
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