Lindsey Bushby/ McFadden
Merrickville,ON
Summary
With several years of experience managing a floral business, I have developed a deep understanding of customer service, sales, and small business operations skills that I believe translate well into the world of insurance.
As a florist, I built lasting relationships with clients by listening to their needs, offering personalized service, and delivering value with integrity and care. These same qualities are essential in the insurance field, where trust, communication, and tailored solutions play a vital role in helping clients protect what matters most to them.
Overview
6
6
years of professional experience
Work History
Florist Manager
Gemmell's Flowers Ltd
Smiths Falls, Ontario
08.2019 - 08.2025
- Managed daily operations of floral team and retail environment.
- Developed and maintained relationships with local suppliers for fresh inventory.
- Trained staff in floral design techniques and customer service best practices.
- Oversaw inventory management, ensuring timely restocking of popular products.
- Coordinated special orders and custom arrangements for events and occasions.
- Resolved customer complaints regarding product quality or service issues promptly.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Reviewed reports on sales performance and adjusted operational procedures accordingly.
- Maintained records of purchases, sales, refunds, discounts, and other transactions.
Education
Certificate of Floral Design - Florist
Algonquin College
Ottawa06-2008
Skills
- Sales reporting
- Custom arrangements
- Inventory management
- Floral design
- Problem solving
- Conflict resolution
- Time management
- Event coordination
- Employee training
Accomplishments
- Received the Golden Hands award for excellence in Floral Design
Timeline
Florist Manager
Gemmell's Flowers Ltd
08.2019 - 08.2025
Certificate of Floral Design - Florist
Algonquin College