Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Quote
Interests
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Lindsay Mess

Lindsay Mess

New Westminster,BC

Summary

Detail-oriented Industrial/Organizational Psychology professional with knowledge of adult learning theories and education material development. A team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Occupational Wellness Associate

Providence Health Care
05.2022 - 08.2022
  • Assisted with planning and implementing company-wide wellness initiatives for PHC staff during a 300 hour student practicum.
  • Change agent in creating and refining the PHC Staff Wellness Plan for 2022.
  • Researched and created a Wellness Toolkit of fast and accessible evidence-based mental health and wellness activities to be distributed to PHC staff.
  • Evaluated and ensured best practices, current research, and organizational goals were utilized when developing programs to respond to staff survey data.
  • Coordinated with PHC colleagues from several departments to develop business cases and budgets to be presented to the senior leadership team

Researcher and Analyst

Streetohome Foundation
09.2020 - 05.2021
  • Conducted a current state analysis mapping 81 agencies in the City of Vancouver with services aimed at assisting seniors experiencing homelessness.
  • Researched best practices for housing individuals currently homeless, at risk of homelessness or having lived experience of homelessness.
  • Conducted interviews with representatives from different organizations to determine the challenges, availability, overlaps, and gaps in services being offered.
  • Developed a report and presentation to deliver to the board, including recommendations for future fund allocation to fill service gaps.

Senior Receptionist

Lenore Medical Clinic
03.2013 - 09.2020
  • Managed office logistics by scheduling appointments, routing documents and laboratory results, collecting payments, answering phone calls, and handling patient inquiries for eight family physicians and an urgent care facility.
  • Verified and updated demographics and other personal information for 100+ patients per shift while maintaining patient confidentiality and privacy in adherence to HIPAA.
  • Oversaw up to five junior staff members daily, offering ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Successfully onboarded and trained all new reception staff for four years.
  • Collaborated in developing new training procedures that resulted in increased efficiency and improved client service.
  • Remained aware of provider schedules, scope of practice, and modification to policies and procedures on a frequent and evolving basis to organize and schedule appropriate care.
  • Accountable for managing chart storage and retrieval, form entry/creation, and entering complex medical records.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

Receptionist, Hospitality and Concierge Services

Miller Thomson LLP
11.2019 - 03.2020
  • Welcomed clients and facilitated their needs while maintaining high standards of professionalism including handling all incoming calls, client identification, and providing refreshments for clientele.
  • Worked with litigation management software systems to input data regarding company bills, file completion and storage, and charge accounts across the province
  • Maintained meticulous records regarding incoming payments and charge accounts including processing invoices and payments for attorney billing.
  • Scheduled and coordinated boardroom appointments for 11 attorneys, local client meetings and with offices across Canada
  • Distributed incoming and outgoing communications via courier, email, and postage services including arranging for delivery of legal correspondence to clients, witnesses, and court officials.
  • Worked with outside vendors to coordinate purchasing of supplies, event catering, security and parking badges and maintenance of office complex

Education

Master of Arts - Industrial and Organizational Psychology

Adler University
Vancouver, BC
07.2024

Bachelor of Arts - Psychology

University of Saskatchewan
Saskatoon, SK
04.2018

Skills

  • Experience researching, presenting and reporting science-based recommendations to various levels within organizations with impeccable attention to detail
  • Experience supporting the development of organizations and their employees through strategic planning and employee training
  • Recommended best practices around recruitment strategies, the implementation of organizational programs, and also towards initiatives to allocate funds to address gaps in services
  • Knowledgeable in the areas of organizational development, human resource development, communications, statistics, and psychometrics
  • Strong work ethic, professional demeanour, and great initiative Proficient at quickly learning new procedures and adopting new tasks; thrives within detail-oriented, fast-paced environments
  • 4 years of leadership experience
  • Proficient with Microsoft Office, various database management systems, and types 60 words per minute

Volunteer Experience

Industrial/Organizational Psychology Consultant | 02/2022 to 11/2022

CAYA Health Care Inc., Metro Vancouver,

Provided consulting services to two founders of a health clinic focused on providing for women and the LGBTQ2S+ community in Metro Vancouver with a comprehensive array of services.

  • Assisted in the creation and refining of their mission, vision, and values to align with their concept for the clinic.
  • Designed a decision-making toolkit to ensure the values and mission are enacted in the daily routines of the clinic for optimal value congruence.
  • Developed job descriptions for professional medical positions in advance of clinic opening.

Languages

English
Native or Bilingual

Timeline

Occupational Wellness Associate

Providence Health Care
05.2022 - 08.2022

Researcher and Analyst

Streetohome Foundation
09.2020 - 05.2021

Receptionist, Hospitality and Concierge Services

Miller Thomson LLP
11.2019 - 03.2020

Senior Receptionist

Lenore Medical Clinic
03.2013 - 09.2020

Master of Arts - Industrial and Organizational Psychology

Adler University

Bachelor of Arts - Psychology

University of Saskatchewan

Quote

“we do not think and talk about what we see; we see what we are able to think and talk about.”
― Edgar H. Schein, Humble Inquiry: The Gentle Art of Asking Instead of Telling

Interests

Organizational Development

Coaching

Employee Wellness

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Lindsay Mess