Summary
Overview
Work History
Education
Skills
Accomplishments
Keywords
Timeline
Generic

Lindsay Williams

Santa Rosa

Summary

Dynamic professional with extensive experience in education and healthcare, notably at Inspire Behavior Services. Proven expertise in behavior management and effective communication, enhancing classroom stability and student engagement. Skilled in lesson planning and data collection, fostering collaborative environments while training staff to support diverse learners. Proficient in Microsoft Office and adept at team building.

Overview

18
18
years of professional experience

Work History

Classroom Assistant/behavior Assistant

Inspire Behavior Services
08.2023 - Current
  • Supported individuals with Autism, Down syndrome, and other disabilities through effective behavioral management.
    Facilitated small and large group instruction while assisting in lesson planning and data collection.
    Utilized de-escalation techniques to manage challenging behaviors and maintain classroom stability.
    Guided non-ESN teachers during summer school to enhance instructional strategies for diverse learners.
    Applied basic sign language and interpreted body language to improve communication effectiveness.
    Worked one-on-one with students during heightened emotional states to provide critical support.
    Transitioned seamlessly between K-12 grades, focusing primarily on grades seven through twelve.
    Assisted lead teacher in fostering a collaborative environment for students with extensive support needs.

Front Desk/Membership/MOD

ParkPoint Health Club
10.2018 - Current
  • Verified active membership during check-in, collected dues, and managed item collections.
    Performed general reception duties, addressing inquiries regarding membership types and benefits.
    Conducted club tours while ensuring member safety and promoting cleanliness standards.
    Assisted café and maintenance departments as needed to maintain operational efficiency.
    Ensured completeness of new member paperwork, set up accounts in CSI, and delivered welcome packets.
    Filed necessary documentation and maintained inventory records for club resources.
    Facilitated special events, enhancing member engagement and satisfaction.
    Documented member complaints and concerns, ensuring timely resolution while maintaining professionalism.

Office Manager

Acupunk Inc.
09.2020 - 08.2023
  • Streamlined office functionality while supporting doctor in patient schedule oversight.
    Monitored supply levels, ensuring availability of essential materials for operations.
    Maintained current licensure records and ensured completion of required CEUs.
    Facilitated CEU course logistics, verifying participant qualifications prior to enrollment.
    Reported completed courses to NCCAOM and California Acupuncture Board for compliance.
    Conducted patient education initiatives alongside promoting educational offerings.
    Managed general office duties such as scheduling appointments, processing payments, and addressing patient inquiries.
    Handled prescription accuracy and coordinated with pharmacies for timely fulfillment.

Office Manager/Chiropractic Assistant

Bernd Chiropractic
01.2017 - 04.2020
  • Answered inquiries from current and prospective patients to enhance engagement.
    Collected patient demographics, medical history, and consent forms for accurate records.
    Managed data entry, appointment scheduling, and patient check-in/out processes efficiently.
    Facilitated collection of patient payments for services and supplements to maintain revenue flow.
    Submitted weekly orders for office supplies and supplements to ensure operational readiness.
    Validated personal injury paperwork and prepared claims for insurance providers or attorneys.
    Reviewed and processed medical record requests to comply with regulations.
    Processed weekly insurance billing (HCFA1500) to secure timely payments and mailed monthly patient statements.

Front Office Manager

Tru Health Medicine
05.2015 - 09.2016
  • Facilitated screening of prospective patients for optimal doctor-patient matches.
    Gathered patient information, medical histories, and consent forms accurately.
    Handled data entry, managed appointment scheduling, and supervised patient check-in/out tasks.
    Monitored supply levels of office equipment and supplements; processed special orders timely.
    Allocated extra tasks to support staff to enhance productivity.
    Created essential documents including employee handbook and emergency protocols.
    Established OSHA compliance measures to ensure workplace safety.

Front Office Supervisor and Human Resources

Gordon Medical Associates
07.2011 - 05.2015
  • Facilitated responses to patient inquiries, ensuring high-quality service standards.
    Collected and documented patient information and consent forms for comprehensive records management.
    Executed appointment scheduling and check-in procedures to optimize patient flow.
    Oversaw processing of supplement purchases and collections to improve financial operations.
    Assigned tasks to support staff to maintain productivity and workflow efficiency.
    Ensured compliance with HIPAA and OSHA regulations while planning safety training initiatives.
    Conducted interviews and onboarding for new staff members to integrate them successfully into the team.
    Administered employee benefit reviews, processed workers’ compensation claims, and revised the employee handbook.

Office Coordinator/Substitute Aid

Anova Center For Education
01.2008 - 05.2010
  • Tracked student attendance and scheduled IEP meetings to ensure compliance.
    Conducted one-on-one interventions with children to support individual learning needs.
    Developed and implemented behavioral plans to promote positive student behavior.
    Maintained parent satisfaction through effective communication and engagement strategies.
    Managed school supplies inventory and placed orders to optimize resource availability.
    Coordinated transportation arrangements for students, ensuring timely arrivals.
    Assured adherence to educational standards by overseeing student progress and interventions.

Education

Bachelor's Degree - Special Education

Western Governors University
ONLINE
03-2026

Associates Degree -

Santa Rosa Junior College
Santa Rosa, CA
01.2022

Certificate - Administrative Medical Assisting

Empire College
Santa Rosa, CA, USA
01.2011

Associate Teacher Certificate - Child Development

Santa Rosa Junior College
Santa Rosa, CA, USA
01.2001

Skills

  • Broad-ranging industry experience includes education, behavioral modifications, management, healthcare, fitness, childcare, and retail sales Planning/Coordinating
  • Type 50 words per minute
  • Microsoft Office, Excel, PowerPoint, QuickBooks
  • Team building
  • Employee training and development
  • Maintaining records
  • Lesson planning, prepping
  • Experience with youth
  • Communication and de-escalation
  • Behavior management
  • Classroom management
  • Classroom instruction
  • Behavioral data collection
  • Filing and data archiving

Accomplishments

  • Education Helped reduce behavior incidents through consistent implementation of Positive Behavior intervention (PBIS & BIPS) Assisted nonverbal or minimally verbal students in developing communication, often with communication devices. Support students in meeting IEP goals, such as reducing self-injuring behaviors and increasing time on tasks during class instruction. Adapted curriculum, maintained a structured sensory friendly environment that supports emotion regulation. Build trusting relationships. Advocate for student with dignity and inclusion. Assist with Transitions such as toileting and feeding. Crisis prevention strategies, Data collection
  • Medical Administration and Human Resources Responsible for meeting the administrative need of the patient, including but not limited to scheduling, check-in-out, fulfilling’s patient supplement & supply orders, and processing payments. Monitoring the physician’s licenses being up to date, Medicare opt-outs, new hire paperwork and orientation, OSHA guidelines, HIPAA compliance, workers’ compensation, and employment verification.
  • Medical Records Review medical records for completeness, assembly of records into standard order, and file records in designated areas according to the alphabetic and numeric filing system.
  • Customer Service Attend to customers effectively by identifying needs, quickly establishing rapport and gaining trust, delicately approaching complex situations, and resolving problems to maximize efficiency.

Keywords

Medicare and Insurance policies, Personal injury claims, Workers’ compensation, MS Word, MS Excel, 10 key, reports, documentation, Quickbooks, NexTech, Jane, Medi Soft, Chiropractic Advantage, Compulink, Scheduling, Medical terminology, CPR certified

Timeline

Classroom Assistant/behavior Assistant

Inspire Behavior Services
08.2023 - Current

Office Manager

Acupunk Inc.
09.2020 - 08.2023

Front Desk/Membership/MOD

ParkPoint Health Club
10.2018 - Current

Office Manager/Chiropractic Assistant

Bernd Chiropractic
01.2017 - 04.2020

Front Office Manager

Tru Health Medicine
05.2015 - 09.2016

Front Office Supervisor and Human Resources

Gordon Medical Associates
07.2011 - 05.2015

Office Coordinator/Substitute Aid

Anova Center For Education
01.2008 - 05.2010

Bachelor's Degree - Special Education

Western Governors University

Associates Degree -

Santa Rosa Junior College

Certificate - Administrative Medical Assisting

Empire College

Associate Teacher Certificate - Child Development

Santa Rosa Junior College
Lindsay Williams