Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Lindsay Thomson

Winnipeg,MB

Summary

Having a career focused in the healthcare field, as a former dental assistant, as well as, a remedial massage therapist of 26 years, this gives me the transferrable skills to contribute to the success of the Transitional Council for Massage Therapy Regulation in Manitoba. My experience includes opening 3 independent massage therapy practices, in both provinces of Manitoba and Alberta, and working within a referral system with other regulated healthcare providers, including chiropractors, physicians and dentists.

Overview

25
25
years of professional experience

Work History

Owner/Operator

Winnipeg TMJD Wellness Centre
04.2025 - Current
  • Created a business plan from inception.
  • Understanding insurance provider regulations.
  • Marketing creativity.
  • Specialized & detailed intake form creation
  • Provided exceptional customer service, to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes.
  • Established strong relationships with other healthcare providers, and educating to clarify how the role in soft tissue treatments can compliment other treatments.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Patient education and homecare to provide the tools for the best possible healthcare outcome.

Registered Massage Therapist

Back in Motion Wellness
05.2023 - Current
  • Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
  • Promoted health and wellbeing by educating clients on the contributing factors of their pain points & benefits of regular massage therapy and providing self-care recommendations.
  • Attentively listening to patient feedback and adjusting my approach accordingly for a more personalized experience.
  • Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
  • Utilized myofascial release techniques to alleviate tension headaches caused by chronic stress or poor posture habits among office workers.
  • Improved client satisfaction by delivering customized massage therapy sessions tailored to individual specific needs whether it be for specific complaints, injuries, pre or post surgery treatment, and relaxation
  • Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients recovering from injuries or managing chronic pain conditions.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.

Sales Development Representative

Edge Imaging Inc.
06.2023 - 06.2024
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used eCRM to track communication and identify sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Grew Winnipeg awareness & market share substantially.

Territory Manager

Edge Imaging Inc.
07.2022 - 06.2023
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Attended trade shows and industry events to promote company products and services.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Pilot Project for eCRM system to better track client interactions and sales progress, enabling more timely and relevant follow-up actions.
  • Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.

Registered Massage Therapist/Owner

Therapy Therapeutic Massage & Women's Wellbeing
02.2016 - 06.2022
  • Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
  • Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Specialized in pre and postnatal, traumatic injury recovery, and specific pain complaints.
  • Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.

Remedial Massage Therapist/Owner

Muscle Mechanics Massage Therapy
09.2000 - 09.2004
  • Designed business plan for a co-owned business operating out of a medical/dental building.
  • Grew the business in a short time to support multiple therapists.
  • Designated the practice in a medical massage and therapeutic way..
  • Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
  • Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
  • Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.

Education

Open Studies, Business

Athabasca University
Athabasca, Online
01-2016

Remedial Massage Therapy

Wellington College of Remedial Massage Therapies
Winnipeg, MB
05-1999

Certified Resistance Trainer

Manitoba Fitness Council (Formerly MFLDA)
Winnipeg, MB
03-1999

Dental Assisting

Red River Community College
Winnipeg, MB
06-1993

Skills

  • Practice Organization
  • Documentation and reporting
  • Communication
  • Business planning
  • Strategic and critical thinking
  • Patient education

Affiliations

  • Natural Health Practitioners of Canada - NHPC
  • Previous Massage Therapy Association of Manitoba
  • Fascia Research Society Member

Interests

  • Enjoy participating in movement of all types for overall physical and mental well-being
  • Mindfulness Practices
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Owner/Operator

Winnipeg TMJD Wellness Centre
04.2025 - Current

Sales Development Representative

Edge Imaging Inc.
06.2023 - 06.2024

Registered Massage Therapist

Back in Motion Wellness
05.2023 - Current

Territory Manager

Edge Imaging Inc.
07.2022 - 06.2023

Registered Massage Therapist/Owner

Therapy Therapeutic Massage & Women's Wellbeing
02.2016 - 06.2022

Remedial Massage Therapist/Owner

Muscle Mechanics Massage Therapy
09.2000 - 09.2004

Open Studies, Business

Athabasca University

Remedial Massage Therapy

Wellington College of Remedial Massage Therapies

Certified Resistance Trainer

Manitoba Fitness Council (Formerly MFLDA)

Dental Assisting

Red River Community College

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Lindsay Thomson