Lindsay Stone
Magalia
Summary
Dynamic professional with a proven track record at Wells Fargo, adept at resolving discrepancies and enhancing customer satisfaction. Fluent in Spanish, I excel in roles requiring effective communication and meticulous attention to detail. My experience includes improving payroll processing efficiency and fostering positive customer relationships, demonstrating both hard and soft skills critical to financial and service-oriented positions.
Overview
15
15
years of professional experience
Work History
Payroll Manager
Crown Nursery, LLC
03.2022 - Current
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Calculated deductions and processed payroll for employees.
- Processed payroll garnishments such as tax liens and child support.
- Provided additional administrated support including Accounts Payable, Accounts Receivable, and shipping documents for live nursery plants.
- Prepared and developed human resources information for employee handbooks and administrative publications to facilitate onboarding.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
Personal Banker
Wells Fargo
01.2017 - 03.2022
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed deposits, withdrawals and ACH transfers accurately.
Server
Mazatlan Grill
07.2012 - 01.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cafe Manager
Simpson University
01.2010 - 07.2011
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Red Bluff Union High School
Red Bluff, CA06-2005
Skills
- Fluent in Spanish, verbal and written
- Resolving discrepancies
- Expense reimbursements
- Weekly payroll processing
- New hire processing
- General ledger reconciliation
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Payroll Manager
Crown Nursery, LLC
03.2022 - Current
Personal Banker
Wells Fargo
01.2017 - 03.2022
Server
Mazatlan Grill
07.2012 - 01.2017
Cafe Manager
Simpson University
01.2010 - 07.2011
High School Diploma -
Red Bluff Union High School
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