Lindsay Staples
Calgary
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Administrative Secretary (Remote)
Consumer Protection and Government Services
12.2022 - 07.2024
- Answer phone calls and direct inquiries to the appropriate person or department
- Data entry using Correspondence, Activities and Management System in Microsoft Access
- Monitor and respond to e-mails for Assistant Deputy Minister
- Process claims for the Manitoba Sick Leave Program
- Process claims for the Minimum Wage Adjustment Program
- Monitor and respond to e-mails for the Vital Statistics Branch
- Proofread and edit documents such as letters and memos
- Schedule meetings on behalf of Assistant Deputy Minister
- Order office supplies for all staff members
- Make travel arrangements for Assistant Deputy Minister
- Respond directly to administrative inquiries on behalf of the ADMO
- Monitor and track deadlines for ADMO matters
Part-time Taxation Clerk
Manitoba Finance
03.2012 - 04.2023
- Process and complete Retail Sales Tax Registrations
- Provide Customer Service
- Correspond with Collection Officers via telephone or e-mail
- Typing documents and creating data spreadsheets
- Process RST payments/and or returns
- Schedule meetings
- Handle inquires about PST accounts, payments, and/or penalties
- Answer telephone enquiries
- Inform Customers about late payments or any other issues involving their accounts
- Organize and manage outgoing mail
- Contact Taxpayers and update TAXcess, (online filing system)
- Experience using GenTax
- Handle cash
- Maintain cash float
- Faxing
- Issue decals for trucks travelling out of province
- Responsible for carrying out a weekly deposit of cash/debit
- Experience using a debit machine
- Order supplies for office
- Photocopying
- Monitor and respond to e-mails received by ADM of Manitoba Finance
Recruiting Coordinator/Executive Assistant
Investors Group
04.2010 - 07.2012
- Review resumes
- Answer telephones
- Schedule appointments
- Conduct interviews
- Organize meetings, job fairs, etc
- Coordinate events such as the Wheat City Golf Tournament, Comedy Tour
- Correspond via Microsoft Outlook
- Assist with the training and hiring of new employees
- Order materials via phone and internet
- Faxing
- Photocopying
- Filing
- Compliance
- Bookkeeping
- Managing of Accounts Payable/Receivable using Simply Accounting Software
- Write and mail cheques
- Distribute and organize incoming/outgoing mail
- Conduct follow up phone calls to recruits
- Cold calls
- Attend workshops
Box Office/Usher
Capitol Theatre
06.2008 - 05.2010
- Experience handling cash and using a cash register
- Customer Service
- Handle complaints appropriately
- General cleaning
- Answer telephones
Customer Service Representative
Convergys
06.2007 - 09.2007
- Opened up accounts for new customers
- Refilled existing prescriptions
- Communicated with pharmacists dealing with clients' questions
- Informed customers about how to get started with mail service
- Contacted Physicians about getting prescriptions sent
Front Desk Personnel
MS Society
06.2005 - 09.2005
- Selling and recording sales of Multiple Sclerosis wristbands
- Scheduled volunteers for the MS Cities Walk
- Telephoned clients and volunteers to inform them of upcoming events
- Scheduled conferences for the Supervisor
- Updated the filing system
Education
Certificate - Medical Terminology
Assiniboine Community College
Brandon, None04-2013
Certificate - Business Administration
Assiniboine Community College
Brandon, None05-2008
High School Diploma -
Neelin High School
Brandon, MB06-2006
Skills
- Document preparation
- Verbal communication
- File management
- Scheduling and calendar management
- Meeting coordination
- Record preparation
- Correspondence preparation
- Billing and invoicing
- Multitasking and prioritization
- Customer service
- Attention to detail
Languages
English
Full Professional
Timeline
Administrative Secretary (Remote)
Consumer Protection and Government Services
12.2022 - 07.2024
Part-time Taxation Clerk
Manitoba Finance
03.2012 - 04.2023
Recruiting Coordinator/Executive Assistant
Investors Group
04.2010 - 07.2012
Box Office/Usher
Capitol Theatre
06.2008 - 05.2010
Customer Service Representative
Convergys
06.2007 - 09.2007
Front Desk Personnel
MS Society
06.2005 - 09.2005
Certificate - Medical Terminology
Assiniboine Community College
Certificate - Business Administration
Assiniboine Community College
High School Diploma -
Neelin High School
Similar Profiles
Abiola AjayiAbiola Ajayi
Contractor Security Screening Program Analyst at Ministry of Government & Consumer Services (MGCS)Contractor Security Screening Program Analyst at Ministry of Government & Consumer Services (MGCS)
ABDALLAH EGHNAIMABDALLAH EGHNAIM
End User Experience IT Analyst at Ministry of Government and Consumer ServicesEnd User Experience IT Analyst at Ministry of Government and Consumer Services
Tahid B. SouleTahid B. Soule
Customer Service Representative at Ministry of Government & Consumer ServicesCustomer Service Representative at Ministry of Government & Consumer Services
Ethan KingEthan King
Founder at Aventro AIFounder at Aventro AI
Josephine CarlosJosephine Carlos
Licensed Practical Nurse at AgeCare SetonLicensed Practical Nurse at AgeCare Seton