Lindsay Smith
Toronto,Canada
Summary
Qualified and skilled candidate, well versed in customer service. Experienced and versatile professional with a client success-driven approach. Proven expertise in leading people, client engagement, business administration and project management.
Overview
14
14
years of professional experience
Work History
Server
La Palma
Toronto, Ontario
03.2022 - Current
- Collaborated with the events team to coordinate and execute private functions, including weddings, corporate meetings, and other special occasions, ensuring a seamless guest experience.
- Built strong relationships with a loyal base of regular guests while converting first-time diners into returning customers through personalized service and hospitality.
- Trained and mentored new servers, bartenders, and support staff, fostering a knowledgeable and cohesive front-of-house team.
Server
Gusto 101
Toronto, Canada
01.2015 - 03.2020
- Tasked with independently maintaining a top standard of hospitality during busy dinner services, to a diverse clientele in Toronto's bustling entertainment district
- Represented the face of a growing premium dining brand through customer focus
- Managing multiple on-going engagements, proficient time and priority management
- Ability to work as a team and autonomously to ensure success
Bartender
Grand Electric
10.2014 - 03.2015
- Maintained an organized and clean work space at all times
- Successfully delivered quality and consistency in a high volume restaurant
- Responsible for client relation escalations, ensuring customer satisfaction, retention management
- Displayed strong organization when dealing with nightly inventory and restocking
Server/ Accountant
Joey Eaton Centre
09.2011 - 10.2013
- Accomplished in providing an excellent first impression to all guests as a host and face for the brand
- Recognized for organizational abilities and a calm demeanour during fast-paced lunch and dinner services
- Demonstrated leadership through exemplary service and versatile skill set; tasked with added responsibility of overseeing accounting (handled large sums of cash, divided server and restaurant tip out, kept track of labour hours)
Education
Bachelor of Arts -
University of Guelph
01.2011
Skills
- Enhancing client experience and bolstering brand confidence
- Possesses impactful communication skills
- Demonstrates mastery as a mentor, administering positive recognition and direction through feedback and coaching
- Excellent interpersonal skills, with the ability to build long lasting professional relationships
- Strong negotiation skills, capable of defusing any situation in a respectful and professional manner
References
- Josh Scuby, GM of La Palma, (416) 710-0052, Josh@lapalma.ca
- Janet Zuccarini, CEO of Gusto 54 Restaurant Group, (310) 913-7930, Janet@gusto54.com
Personal Highlights
- Passionate cinephile and film actor, with works appearing in various film festivals such as TIFF and Fantasia.
- Animation lover and professional mimic, voicing multiple characters in the graphic novel turned animation feature 'Yuki vs Panda'.
- Member in good standing with ACTRA.
Timeline
Server
La Palma
03.2022 - Current
Server
Gusto 101
01.2015 - 03.2020
Bartender
Grand Electric
10.2014 - 03.2015
Server/ Accountant
Joey Eaton Centre
09.2011 - 10.2013
Bachelor of Arts -
University of Guelph
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