To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible, takes reservations, assigns rooms and handles payments. Outstanding multitasking and in-depth knowledge of travel planning software. Customer-oriented with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills.
Hi, I’m
LINDSAY SLABY
Edmonton,AB
Summary
Overview
10
years of professional experience
Work History
BARRHEAD NEIGHBOURHOOD INN
FRONT DESK AND CASHIER
08.2021 - 03.2023
Job overview
- Checked in guests, provided directions and answered general questions
- Checked out guests, calculated charges and ensured all accounts were up to date
- Recorded incidentals and reimbursements to guests
- Received payments
- Answered and directed incoming calls via the switchboard
- Monitored and responded to incoming email enquiries in a timely manner
- Assisted with security by monitoring the front desk during evening hours
- Investigated and resolved complaints
- Balanced cash and completed balance sheets and cash reports
- Maintained an inventory of vacancies, reservations and room assignments
- Performed clerical duties (i.e
- Faxing, filing, photocopying)
- Assisted clients with special needs.
MAINSTREET EQUITIES
LEASING AGENT
04.2010 - 12.2012
Job overview
- Compiled, discussed and showed rental properties to prospective tenants
- Prepared and completed leasing agreements
- Performed background and credit checks on prospective tenants
- Performed daily office duties (i.e., faxing, filing, photocopying)
- Greeted guests
- Answered telephone calls and responded to emails in a timely manner.
ORLANDO 1
BARTENDER/SERVER
12.2006 - 02.2010
Job overview
- Provided excellent customer service, promptly and accurately filling customer orders and ensuring a friendly, welcoming environment
- Effectively promoted special offers and sales
- Managed operating cash register and interac terminal
- Maintained video lottery terminals
- Balanced daily cash floats
- Maintained accurate records of daily sales
- Created and placed orders for supplies based on inventory levels.
SHEAR COUNTRY SALON
RECEPTIONIST
05.2004 - 12.2005
Job overview
- Greeted customers and directed them to contacts or services
- Obtained and processed information required to provide services
- Answered and directed incoming calls
- Scheduled and confirmed appointments
- Performed clerical/daily office duties (i.e., invoicing, faxing, photocopying, filing).
CARIBOO LODGE
FRONT DESK AGENT
05.2004 - 12.2005
Job overview
- Checked in guests, provided directions and answered general questions
- Checked out guests, calculated charges and ensured all accounts were up to date
- Made and confirmed reservations
- Verified credit
- Answered and directed incoming calls via the switchboard
- Maintained an inventory of vacancies, reservations and room assignments
- Performed clerical duties (i.e
- Faxing, filing, photocopying)
- Cleaned and maintained lobby and common areas
- Restocked supplies.
Education
FRESH START NORTH HIGH SCHOOLEdmonton, AB
High School Diploma
06.2003
University Overview
Skills
- Excellent communication and interpersonal skills
- Attentive to detail
- Exceptional time management skills and ability to meet deadlines
- In-depth knowledge of front desk operations in the hospitality and service sectors
- Excellent critical thinking and problem-solving skills
- Basic bookkeeping and office operations knowledge
- Experience in handling cash
- Computer literate with Microsoft Office programs, and Hotel reservation systems
- Able to work independently
- Excels in fast-paced work environments that require multi-tasking
- Time Management
- Clerical Support
- Organization
- Teamwork and Collaboration
- Microsoft Word
- Remote Office Availability
- Organization and Time Management
- Verbal Communication
- Calm Under Pressure
- Team building
- Active Listening
- Google Drive
Languages
English
Native or Bilingual
References
References
AVAILABLE UPON REQUESTTimeline
FRONT DESK AND CASHIER
BARRHEAD NEIGHBOURHOOD INN
08.2021 - 03.2023
LEASING AGENT
MAINSTREET EQUITIES
04.2010 - 12.2012
BARTENDER/SERVER
ORLANDO 1
12.2006 - 02.2010
RECEPTIONIST
SHEAR COUNTRY SALON
05.2004 - 12.2005
FRONT DESK AGENT
CARIBOO LODGE
05.2004 - 12.2005
FRESH START NORTH HIGH SCHOOL
High School Diploma
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