Lindsay Shearer

Key Responsibilities & Key Achievements

• Serve as the primary point of contact for client logistics needs and escalations, ensuring a seamless experience.
• Drive customer satisfaction by proactively identifying and addressing client concerns, fostering trust and long-term partnerships.
• Lead comprehensive onboarding and training for new clients, ensuring seamless integration and optimal use of the platform.
• Facilitate monthly strategic alignments to exceed customer expectations and optimize their logistics operations.
• Oversee LTL and FTL daily bookings across Canada and the U.S., ensuring timely and cost-effective transport solutions.
• Reduced transport costs by 20% annually for the company's largest client through strategic rate negotiations.
• Identified opportunities to increase company transport margins while still delivering cost savings for clients.
• Achieved a 90%+ success rate in claim and credit resolutions, ensuring clients receive compensation for damaged or lost goods.
• Earned preferred representative status from multiple client POCs who specifically requested account management under my leadership.

Key Responsibilities & Achievements

• Led and managed a team of logistics operations specialists, ensuring seamless execution of transport solutions and high customer satisfaction.
• Served as the primary escalation point for customer logistics issues, swiftly resolving challenges to maintain strong client relationships.
• Coached and trained team members in logistics and customer service, leading to multiple promotions under my mentorship.
• Conducted weekly one-on-one sessions, providing mentorship, performance feedback, and professional development support.
• Ensured billing accuracy by auditing invoices and challenging discrepancies with carriers to protect company and client interests.
• Implemented process improvements in invoice auditing, reducing billing errors and maximizing cost recovery.

• Coordinated driver dispatch to accomplish daily delivery requirements.
• Used in-house tracking system to schedule shipments of goods for our clients.
• Built long-term relationships due to prompt and courteous service.
• Tracked orders and notified customers of status or potential delays.
• Devised routing plans and schedules to facilitate safe and timely delivery of goods.