LINDSAY SCOTT
Airdrie,AB
Summary
Knowledgeable professional adept at overseeing payroll, administration, documentation and reporting functions. Managed payroll activities for over 1000 employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes. Also skilled in Human Resources, Bookkeeping and administrative functions.
Overview
19
19
years of professional experience
Work History
OPERATIONS COORDINATOR
LYNX AIR
01.2023 - 04.2024
- Responsible for day of operations including performing IROP functions, forecast flight delays, create extra flight segments as required
- Monitored day-of flight schedules and make proactive decisions to keep the integrity and on-time performance of the flight schedule
- Monitored ACARS and incoming calls to provide timely and professional communication and ground support to both flight crews and airports teams
- Coordinated operational support requirements between flight crews, flight dispatch and airports
- Managed gate assignments across the network
- Monitored all flight delays, cancellations, weather advisories, aircraft swaps, flight reroutes and other operational constraints and communicated these to affected stakeholders and flight crews
- Coordinated and communicated customs exemptions for approved trans-border flights
- Prepared daily reports and operational status updates detailing operational highlights and concerns.
CSA SUPERVISOR
EFC AVIATION
01.2022 - 01.2023
- Responsible for providing professional, courteous customer service, addressing customer inquiries and complaints
- Built team commitment to high standards of service
- Conducted training for CSA's in service activities, policies and department goals
- Communicated changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care
- Monitored staff attendance
- Effectively scheduled daily man power for department
- Organized invoices and accounts payable
- Prepared payroll data in preparation for processing bi-weekly payroll.
SENIOR PAYROLL&BILLING COORDINATOR
GARDAWORLD AVIATION
01.2017 - 01.2022
- Compiled payroll data in preparation for processing bi-weekly payroll
- Reviewed hours worked for accuracy
- Calculated allowances, reimbursements and expenses
- Reduced manual workload by implementing automated payroll systems and software solutions.
- Managed data, records, and reports by checking for error and verifying accuracy of information
- Assisted in preparation of financial statements and reports
- Created and prepared spreadsheets for data entry, including budget, accounting information and daily budget reports.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of payroll and billing department processes.
- Completed appeals of denied claims.
- Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
- Completed accounting functions such as payroll and expense tracking.
- Maintained confidentiality of sensitive information while handling tasks related to payroll processing.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
PURCHASING ASSISTANT
WESTMAN STEEL
01.2015 - 01.2017
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Established and managed supplier and vendor relationships.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Improved supplier relationships through regular communication and transparent dealings.
- Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
- Set up and updated Excel spreadsheets to track financial data.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
GUEST SERVICES SPECIALIST AGENT
WESTJET
01.2012 - 01.2015
- Acted as point of contact for guests with complaints, concerns or escalations by phone and email
- Addressed and documented guest concerns in database
- Used keen listening skills to identify guest concerns and de-escalate issues
- Problem-solved and worked with guests to achieve amicable resolution to concerns
- Made decisions based on available information while balancing the needs of the guests with the needs of the business
- Created a remarkable experience for guests
- Provided information for guest on available bundles, flight availability, IROP situations, information on travelling with WestJet
- Provided pre and post booking support, such as changing and cancelling reservations.
BOOKKEEPER / PRODUCTION COORDINATOR
PYRAMID PRODUCTIONS
01.2005 - 01.2012
- Delivered exceptional growth to Pyramid Productions by completing administrative tasks associated with television programming and development
- Performed HR duties including onboarding, benefits program management, updating employee files, arranging interviews, completing reference checks
- Organized all production crew travel including airline reservations and changes, hotel arrangements, transportation requirements
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Reconciled employee expense reports, vendor invoices, monthly credit card statements and completed full cycle accounts receivable and payable for productions
- Generated highly effective memos, letters, invoices and financial statements that provided detailed information from documentary to performing arts entertainment
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Education
Bachelor of Social Work -
Algoma University
01.1999
Skills
- Scheduling Management
- Customer Invoicing
- Process Implementation
- Supply Ordering
- Payroll Processing
- Maintaining employee records
- Payroll Auditing
- HR Support
- Bookkeeping
- Accounts Receivable
- Quickbooks
References
Available on request
Languages
English
Native or Bilingual
Timeline
OPERATIONS COORDINATOR
LYNX AIR
01.2023 - 04.2024
CSA SUPERVISOR
EFC AVIATION
01.2022 - 01.2023
SENIOR PAYROLL&BILLING COORDINATOR
GARDAWORLD AVIATION
01.2017 - 01.2022
PURCHASING ASSISTANT
WESTMAN STEEL
01.2015 - 01.2017
GUEST SERVICES SPECIALIST AGENT
WESTJET
01.2012 - 01.2015
BOOKKEEPER / PRODUCTION COORDINATOR
PYRAMID PRODUCTIONS
01.2005 - 01.2012
Bachelor of Social Work -
Algoma University
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