Lindsay Perry

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Identified and resolved discrepancies and errors in customer accounts.
• Executed wire transfers, stop payments & account transfers as well as customer transactions, deposits, withdrawals, money orders & cheques.
• Rapidly & efficiently prepared customer cash, ATM cash & change orders.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

Interacted with customers to provide

• Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
• Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
• Interacted with customers to provide information on different features regarding apparel and sports equipment.
• Processed customer payments and bagged items to complete buying experience.
• Executed brand connections with customers to promote products and meet brand sales goals.
• Utilized POS system to handle customer cash and credit card transactions.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

• Actively participated in team meetings, contributing valuable insights and suggestions for continuous improvement of store performance and sales growth.
• Managed cash register transactions accurately, ensuring correct payment processing and balancing at the end of each shift.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.