LINDSAY NAJJUMA
Newmarket,ON
Summary
Child care: Developed essential skills in home setting, including effective communication, problem-solving, and time management. Seeking to transition into new field where these abilities can be applied and expanded. Focused on making meaningful contributions by leveraging strong foundation in caregiving and nurturing environments.
Health Care: Detail-oriented and analytical professional with hands-on experience in health care operations and preparing reports/presentations to support development in a fast-paced environment. Skilled in MS Office Suite with proficiency in utilizing proven methodologies to process and schedule workload, identify inaccuracies, and recommend solutions to the teams.
Customer Service: Experience in customer service including but not limited to customer satisfaction and retention. Demonstrating team leadership skills that create lasting relationships with staff to facilitate company processes and different business units. Meeting customer service objectives and administrative support that drives growth and meet customer needs. Process Optimization: Instrumental in supporting management and discovering cost-effective methods to reduce expenses while ensuring strict adherence to company policies, regulatory guidelines, and standards. Customer Relationship Management: Proven ability to collaborate with internal/external stakeholders, monitoring the team workload while meeting client expectations Anticipating and addressing client needs, building, and expanding relationships with clients while respecting the work-life quality of staff members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Children's Church Volunteer
Bayview Glen Church
05.2024 - Current
- Assisted with organizing activities and services.
- Facilitated worship services, encouraging participation from the children.
- Lead classes on bible topics.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted with organizing activities and services for youth.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Babysitter
Family Friend
10.2024 - 12.2024
- Played games and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Assisted parents with improving their work-life balance by providing reliable and flexible childcare services.
- Monitored children's play activities to verify safety.
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
- Provided exceptional care for infants by feeding them according to parental guidelines and changing diapers regularly.
Healthcare Customer Service Representative
Nexim Healthcare Consultants
03.2023 - 09.2024
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Generalist and Support
Advent Valleyview Residence
01.2017 - 01.2019
- Coordinating transportation for customers to and from hospital while maintaining high professionalism
- Participating in customer work activities for the general health of the patients/customers
- Communicating schedules for staff and the general operations of the facility
- Anticipating and addressing client needs while building and expanding relationships with clients
- Data entry, formulating reports, timecards biweekly as needed to aid payroll, create invoices, and work orders
- Create a positive work environment for staff and encourage team knowledge sharing
- Train and coach new hires, monitor their performance as by the company requirements
Education
Social Service Work - Public Health
Humber College
12-2026
Skills
- Planning
- Interpersonal skills
- Organizational skills
- Analytical skills
- Leadership
- Communication Skills
- Scheduling
- CRM
- Coordination
- Time management
- Problem solving
- Childcare experience
Languages
English
Full Professional
Certification
First Aid /CPR
Vulnerable sector check
Driving License
Timeline
Babysitter
Family Friend
10.2024 - 12.2024
Children's Church Volunteer
Bayview Glen Church
05.2024 - Current
Healthcare Customer Service Representative
Nexim Healthcare Consultants
03.2023 - 09.2024
Generalist and Support
Advent Valleyview Residence
01.2017 - 01.2019
Social Service Work - Public Health
Humber College
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