Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay McCool

Thousand Oaks,CA

Summary

Motivated business professional bringing 8 years of entrepreneurial experience and over 20 years of customer service experience. Self motivated with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

Overview

10
10
years of professional experience

Work History

Independent Business Owner

Shop The McCools
07.2016 - Current
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Documented effective and replicable methods for extracting data and organizing data sources.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained 2,000+ customer base

Daycare Provider

Self Employed
05.2016 - 03.2020
  • Managed home environment to keep areas clean, organized and free of safety hazards.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Met with parents about daily activities, positive developments, and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.
  • Implemented daily routines and activities to stimulate and engage children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Customer Service Representative

Timeshare Acquisitions
01.2014 - 02.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Tracked customer service cases and updated service software with customer information.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Some College (No Degree) - Early Childhood Education

Moorpark College
Moorpark, CA

Skills

  • Driven and Determined
  • Computer Literacy
  • Data Entry
  • Work Planning and Prioritization
  • Strategic Decision-Making
  • Articulate Communication
  • Excellent Customer Service
  • Leadership
  • Organization, Prioritizing and Multi-Tasking
  • Quality Assurance and Control
  • Approachable and Outgoing

Timeline

Independent Business Owner

Shop The McCools
07.2016 - Current

Daycare Provider

Self Employed
05.2016 - 03.2020

Customer Service Representative

Timeshare Acquisitions
01.2014 - 02.2015

Some College (No Degree) - Early Childhood Education

Moorpark College

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Lindsay McCool