Lindsay Mazza
Bell Gardens
Summary
Dynamic healthcare professional with over 12 years of experience in emergency medical services, recognized for reliability and adaptability in high-pressure environments. Expertise in patient care and emergency response is complemented by strong critical thinking and problem-solving abilities, ensuring effective assessment and prioritization of medical needs. Collaborative team player dedicated to achieving positive outcomes, consistently demonstrating exceptional communication skills and a commitment to delivering high-quality care. Proven track record of managing complex situations with efficiency and accuracy while fostering a supportive atmosphere that encourages team success and continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatch Health DHMT
10.2021 - Current
- Administered emergency medical care, assessing patient conditions and providing necessary treatment.
- Collaborated with multidisciplinary teams to ensure efficient patient transport and care continuity.
- Trained new EMTs on protocols and best practices, enhancing team performance and safety standards.
- Implemented process improvements for emergency response times, contributing to overall operational efficiency.
- Maintained equipment readiness by conducting regular inspections and performing necessary repairs.
Pre booking EMT
Clark County Detention Center
08.2019 - 10.2021
- Administered emergency medical care in high-pressure situations, ensuring patient safety and compliance with protocols.
- Coordinated with law enforcement and medical personnel to facilitate seamless patient transfers.
- Monitored vital signs and provided life-saving interventions during critical incidents within the facility.
- Led response efforts during facility emergencies, managing resources and directing team operations effectively.
Onsite Medical Rep
Amazon Inc
05.2016 - 08.2019
- Delivered on-site medical support to ensure employee health and wellness.
- Collaborated with cross-functional teams to address medical inquiries and enhance service delivery.
- Managed inventory of medical supplies, ensuring availability and compliance with safety regulations.
- Provided training sessions for staff on health protocols and emergency response procedures.
- Implemented process improvements that streamlined medical response times and enhanced patient satisfaction.
- Led initiatives to raise awareness about workplace health programs, increasing employee participation rates.
EMT
Life EMS Ambulance Service
11.2015 - 05.2016
- Administered emergency medical care and life support in high-pressure situations.
- Collaborated with healthcare teams to prioritize patient assessments and treatments.
- Operated advanced medical equipment, ensuring optimal functionality during emergencies.
- Coordinated with dispatchers to optimize response times and resource allocation.
- Conducted post-incident reviews to identify improvement opportunities in service delivery.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Emergency Department Technician
Bronson Methodist Hospital
08.2013 - 11.2015
- Assessed patient vital signs and reported changes to nursing staff for timely interventions.
- Assisted in performing emergency procedures under supervision, ensuring adherence to protocols.
- Maintained cleanliness and organization of emergency department equipment and supplies.
- Supported patient transport within the facility, prioritizing safety and comfort during transfers.
- Cleaned and set up rooms in preparation for patient appointments.
- Answered patient inquiries and provided information about healthcare services.
- Completed necessary reports and documentation on time and to specifications.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Direct Care Staff
Residential Opportunities Inc
10.2008 - 08.2013
- Provided compassionate support to individuals with disabilities, enhancing daily living skills and overall quality of life.
- Assisted with personal care tasks, ensuring comfort and dignity for clients in residential settings.
- Implemented individualized care plans, adapting strategies based on client needs and preferences.
- Collaborated with multidisciplinary teams to develop effective behavioral support strategies for clients.
- Trained new staff in company protocols, fostering a collaborative environment among team members.
- Advocated for clients' rights and needs within the community, strengthening resources and support networks.
Sales and Service Representative
Stryker Medical
01.2005 - 10.2008
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new team members on product knowledge and sales techniques.
- Collaborated with cross-functional teams to enhance product offerings based on customer feedback.
- Led initiatives to increase client retention through personalized follow-up strategies and engagement efforts.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Education
Emergency Medical Technician -
Kalamazoo Valley Community College
01.2013
Certified nurse aide certificate - undefined
Westside Certified Nursing School
01.2009
Associates in Science - undefined
Kalamazoo Valley Community College
01.2008
High School Diploma - undefined
Manton Consolidated School
01.2001
Skills
- Goal oriented
- Performance tracking
- Problem-solving
- Time management
- CRM software proficiency
- Basic life support
- Direct patient care
- Vital sign assessment
- Adaptability and flexibility
- Reliability
- Attention to detail
- Teamwork
Certification
- NREMT. E324024. EXP 3/2028
- STATE OF CALIFORNIA EMT E174698 EXP 7/2028
- AHA BLS/CPR. EXP 8/2029
Timeline
Dispatch Health DHMT
10.2021 - Current
Pre booking EMT
Clark County Detention Center
08.2019 - 10.2021
Onsite Medical Rep
Amazon Inc
05.2016 - 08.2019
EMT
Life EMS Ambulance Service
11.2015 - 05.2016
Emergency Department Technician
Bronson Methodist Hospital
08.2013 - 11.2015
Direct Care Staff
Residential Opportunities Inc
10.2008 - 08.2013
Sales and Service Representative
Stryker Medical
01.2005 - 10.2008
Certified nurse aide certificate - undefined
Westside Certified Nursing School
Associates in Science - undefined
Kalamazoo Valley Community College
High School Diploma - undefined
Manton Consolidated School
Emergency Medical Technician -
Kalamazoo Valley Community College