Lindsay Martinez
Summary
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
14
14
years of professional experience
Work History
Internal Retention Specialist
AAA Auto Club of Southern California
Costa Mesa
02.2016 - Current
- Deliver exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through phone and email
- Oversee policies to maintain accuracy and up to date accounts by processing payments and adjustments
- Exceeding monthly and quarterly quotas 120% to goal
- 1st call resolution by applying problem solving skills to resolve issues, complaint and escalations
Customer Service Representative
Toll Roads Transportation Corridor Agency
Irvine
06.2013 - 02.2016
- Providing exceptional customer service, assisting customers with the right products and payment plans
- Assisting with bringing accounts up to date, processing payments and setting up auto pay
- Reviewing the right products to fit the customer needs
- 98% customer satisfaction with resolving issues and problems
Sales Associate
AT&T Prime Connections
Santa Ana
09.2010 - 06.2013
- Meeting my monthly sales goals 30+ new phone plans and upgrades
- Up selling accessories and products
- Assisting with billing questions and making adjustment to phone plan
- Taking inventory and closing nightly register
Education
California Department of Insurance License - Property and Casualty Broker Agent
07.2018
Skills
- Insurance licensed in California
- Event planning
- Microsoft office 365
- Training
- Time management
- Problem solving
- Active listening skills
Languages
- English
- Spanish
Timeline
Internal Retention Specialist
AAA Auto Club of Southern California
02.2016 - Current
Customer Service Representative
Toll Roads Transportation Corridor Agency
06.2013 - 02.2016
Sales Associate
AT&T Prime Connections
09.2010 - 06.2013
California Department of Insurance License - Property and Casualty Broker Agent
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