Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lindsay MacKinnon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Service Advisor

Summerside Hyundai
01.2021 - Current
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Responded proactively and positively to rapid change.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed and updated databases to handle customer data.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Documented problems and corrective actions to maintain records.

Sales Associate

Rolling Phones (Bell Aliant)
11.2014 - 01.2021
  • Customer Service representative/Sales
  • Troubleshooting for Telephones/Internet/TV/Cell Phones
  • Meeting monthly quotes and targets in sales
  • Responsible for opening/closing store, completing cash counts and large deposits
  • Worked under minimal supervision, resolving customer issues/complaints and answering questions/telephone calls.
  • Built relationships with customers to encourage repeat business.
  • Managed efficient cash register operations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Supply Chain Supervisor

Testori Americas Corp.
04.2009 - 11.2014
  • Source and purchase parts, materials, and services on behalf of the employer to be used in daily operations
  • Conduct research, negotiate with vendors, and spoke with prospective suppliers for the best price and quality of parts
  • As well as maintained stock levels
  • Meet deadlines and purchase orders
  • Knowledge of MS Excel, MS Word, and standard purchase order software.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.

Sales Associate/Cashier

Atlantic Superstore
04.2004 - 04.2009
  • Cash and Customer Service representative
  • Responsible for opening/closing store
  • Completing cash counts and deposits on large sums of money
  • Worked under minimal supervision.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Solved customer challenges by offering relevant products and services.
  • Listened to customer needs and desires to identify and recommend optimal products.

Supervisor

SAAN
09.2003 - 01.2004
  • Responsible for opening/closing store, completing cash counts and deposits
  • Supervising employees and handling daily workplace operations.

Education

Grade 12 Academic - Accounting, Advance Math, Computer Technology

Three Oaks Senior High School
Summerside, PE
01.2003

Skills

  • Well organized
  • Team player
  • Dedicated and dependable
  • Effective communication
  • Attentiveness and conflict resolution
  • Ability to work under pressure in a fast pace environment with minimal supervision and in a timely manner
  • Knowledge of various computer programs
  • such as Microsoft Excel, Microsoft Word, Outlook/Email
  • Top Ten sales associate four years in a row with The Rolling Phones
  • Handling Customer Complaints
  • Service Upselling
  • Work Prioritization
  • Workflow Management
  • Records Maintenance
  • Data Entry
  • Multi-Line Phone Systems
  • Calm and Professional Under Pressure
  • Service Estimates
  • Data Management
  • POS systems expert
  • Repairs Scheduling
  • Top Customer Service Excellence Award for Atlantic Canada 2023

Languages

English
Professional Working

Timeline

Service Advisor

Summerside Hyundai
01.2021 - Current

Sales Associate

Rolling Phones (Bell Aliant)
11.2014 - 01.2021

Supply Chain Supervisor

Testori Americas Corp.
04.2009 - 11.2014

Sales Associate/Cashier

Atlantic Superstore
04.2004 - 04.2009

Supervisor

SAAN
09.2003 - 01.2004

Grade 12 Academic - Accounting, Advance Math, Computer Technology

Three Oaks Senior High School

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Lindsay MacKinnon