Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Mack

Summary

Motivated Server & Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

10
10
years of professional experience

Work History

Server/Bartender

Ladybug Wine Bar
11.2023 - Current
  • Greet and interact with customers in a friendly and professional manner
  • Prepare and serve a variety of different wines, cocktails and non-alcoholic beverages
  • Present and explain menu items, including specials and beverage options with thorough knowledge and enthusiasm
  • Provide attentive customer service during our guests dining experience
  • Quickly clean and reset tables to ensure space for future diners
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality

Server/Bartender

Granite Brewery & Tied House
09.2021 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Corks Beer & Wine Bar Manager

Longos Leaside
10.2016 - 09.2021
  • Went above and beyond to guarantee each customer received exceptional food service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Recognized and formally documented staff performance to boost company morale and productivity.
  • Worked collaboratively with Category Manager to refine product assortment, promotional development
    and menu planning.
  • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store
    operating smoothly and set a positive example for the team.

Starbucks Manager

Longos Leaside
10.2014 - 10.2016
  • Delegated appropriate responsibilities to team members to ensure proper store operations.
  • Ordered, stocked and replenished merchandise according to store merchandising layouts.
  • Managed purchasing and inventory control.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Hired, trained and scheduled staff.
  • Executed all initiatives on time, within budget and met set objectives.
  • Provided team member performance appraisals and performance documentation.
  • Developed growth in customer base and increased sales by 29% to prior year.

Education

High School Diploma -

Wexford Collegiate School For The Arts
Toronto, ON
06.2013

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Safe Food Handling
  • Memory retention
  • High-volume dining
  • Beverage Preparation
  • Food and beverage pairings

Timeline

Server/Bartender

Ladybug Wine Bar
11.2023 - Current

Server/Bartender

Granite Brewery & Tied House
09.2021 - 10.2023

Corks Beer & Wine Bar Manager

Longos Leaside
10.2016 - 09.2021

Starbucks Manager

Longos Leaside
10.2014 - 10.2016

High School Diploma -

Wexford Collegiate School For The Arts

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Lindsay Mack