Lindsay Luce

Dynamic professional with extensive experience as a Reservation Sales Manager at The Resort at Pelican Hill, excelling in organizational skills and problem-solving. Proven track record in enhancing guest experiences and streamlining operations. Proficient in many software services and adept at fostering collaborative environments to drive team success and exceed client expectations.

• The Resort at Pelican Hill (Irvine Company), Reservation Sales Agent, 03/22, Present, Establish clear expectations for customers throughout the sales process., Be the benchmark example for service delivery and execution - personalize products and services., Transfers accurate, complete and timely information to operating departments within the hotel/resort., Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of Leadership Team as appropriate., Share recommendations to eliminate guest defects and service issues., Maintain knowledge of operating hours for each revenue center., Demonstrate strong organization and problem-solving skills., Maintain knowledge of hotel/resort terms and conditions., Use strong communication skills (verbal, listening, writing); utilize confident telephone skills and etiquette., Maintain a broad understanding of the property and events to act as a Resort Knowledge Expert and sell a memorable experience to guests in all capacities., Work cohesively with other departments and co-workers as part of a synergistic team., Adhere to all standards, policies, and procedures., Perform other duties as assigned to meet business needs as assigned.
• CCS, Corona, CA, Sr. Office Manager, 07/21, 03/22, Oversee the day-to-day managerial activities of the branch as the main point of contact by greeting guests, answering general phone calls, and supporting advisors., Act as a liaison between the advisor teams and various departments, perform administrative tasks as needed, such as: scheduling appointments, processing filing, mailing, shipping, and updating spreadsheets (Excel)., Inform and implement the company's policies. Ensure all employees are following current policies and procedures. Responsible for maintaining preparedness for regulatory audits and information requests., Modeling a positive, solutions-oriented, and collaborative spirit, not only within the office but throughout the firm, regardless of the situation., Maintaining Books and Records. Ensuring confidentiality of all sensitive information., Ensuring communication between advisors and support teams is of the highest respect, emphasizing personal responsibility and the common goal of progress., Providing creative problem solving to go above and beyond the basic franchise framework of the branch, as well as working with advisors, associates, and representatives to meet and exceed commitments to its clients., Maintain ledger; record and document company financial transactions., Update vendor information, maintain relationships., Keep updated budgets; prepare monthly payroll disbursements and invoices for review, and confirm expense vouchers and purchase orders.
• Tree Squad, Minnetonka, MN, Sr. Administrative Assistant, 05/13, 07/21, Developed new processes utilizing QuickBooks to invoice customers and receive their payments., Drive organizational success through., Liable for fielding calls and messages, calendaring and meetings, expense reports, IT ticket requests, supply orders, new staff onboarding coordination and group event coordination., Document management, such as preparation, formatting and/or proofing of media articles, presentations, agendas, memos, letters, reports, contact lists and schedules along with file management., Budget and vendor management, including follow-up on new contract needs, vendor questions, invoice processing and check requests.