LINDSAY LESAGE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Early Years Professional
Prince Township Parent/Child Resource Centre
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
FINISHING LINE WORKER
Pollard Bank, Note Ltd
01.2021 - 05.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Trained new employees on production line machinery for maximum output and safety.
- Assisted in troubleshooting mechanical and technical issues on production line for maximum output.
DISPATCHER/MANAGER
Cruz Cab
01.2015 - 01.2018
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
- Reported to management operational activities and maintained current records.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Managed customer accounts and invoicing.
- Developed and implemented customer service policies and procedures.
DISPATCHER
Soo Yellow, Cab
01.2010 - 01.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Education
Child And Youth Worker -
Gates College
05.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Excellent Communication
References
Ilona Kaltenhauser, Gates College - email: ilona.kaltenhauser@gatescollege.ca
Kate Parniak, Prince Township Parent/Child Resource Centre, Program Manager - Phone: 705-779-3627, email: kparniak@twp.prince.on.ca
Certification
Standard First Aid with Basic Life Support CPR & AED
Clear Vulnerable Sector Check
Timeline
Early Years Professional
Prince Township Parent/Child Resource Centre
02.2024 - Current
FINISHING LINE WORKER
Pollard Bank, Note Ltd
01.2021 - 05.2023
DISPATCHER/MANAGER
Cruz Cab
01.2015 - 01.2018
DISPATCHER
Soo Yellow, Cab
01.2010 - 01.2015
Child And Youth Worker -
Gates College
Standard First Aid with Basic Life Support CPR & AED
Clear Vulnerable Sector Check
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