Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lindsay LaRocque

Mississauga,Ont

Summary

High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

14
14
years of professional experience

Work History

Makeup Artist/3rd Key

MAC Cosmetics
07.2010 - 01.2024
  • Trouble shooting any issues that arise throughout the day, handling all customer complaints
  • Focused on the client experience by ensuring outstanding customer service to every person who stepped through the door
  • Generated team events and mentored new artists to ensure their success as goal oriented employees
  • Facilitating student tours, hosted seminars educating on: current trends, runway trends, bridal and print work
  • Volunteered with various charitable organizations to raise funds and awareness for the MAC AIDs fund.

Sales and Educational Coordinator

Bobbi Brown, Darphin, Origins
10.2016 - 04.2020
  • Plan, schedule and coordinate all in-store support and activities
  • Building strong relationships and partnerships with store management and staff at all levels
  • Manage budget (freelancers/expenditures)
  • Allocate spending resources to achieve maximum retail sales to generate a high ROI
  • Execute marketing and merchandising plans from head-office
  • Oversee and facilitate the recruiting, hiring and training of all staff (permanent and freelance) in the territory
  • (42 retail locations across the province as well as lending support to the rest of Canada) Side by side training to motivate, support and help sell through.

Assistant General Manager

Tudor House Pub
08.2011 - 07.2013
  • Responsibilities included but were not limited to: scheduling, staffing, creating and maintaining budgets, weekly inventory, hiring, inspiring and training
  • Worked closely with all staff members to constantly ensure food, beverage and service consistency resulting in overall guest and employee satisfaction
  • Created and implemented a new training manual to be absorbed by the sister pubs of the Tudor (Jimmy Mac`s, Dublin Crossing, and the Artful Dodger)
  • Raising money and awareness for various philanthropic endeavours.

Assistant General Manager

Bedford Academy
08.2009 - 08.2011
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.

Education

CMU (Complections International School of Makeup Artistry)
01.2003

MC College
01.2002

Skills

  • Customer Service
  • Leadership
  • Active Listening
  • Team Management
  • Conflict Resolution
  • Recruiting
  • Analytical Thinking
  • Event Planning
  • Public Speaking
  • Microsoft Office
  • Excel
  • Quick Books
  • Organized combined with multi-tasking ability

Languages

English
Native or Bilingual

Timeline

Sales and Educational Coordinator

Bobbi Brown, Darphin, Origins
10.2016 - 04.2020

Assistant General Manager

Tudor House Pub
08.2011 - 07.2013

Makeup Artist/3rd Key

MAC Cosmetics
07.2010 - 01.2024

Assistant General Manager

Bedford Academy
08.2009 - 08.2011

CMU (Complections International School of Makeup Artistry)

MC College

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Lindsay LaRocque