Lindsay Langill
Ottawa,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service and retail industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
M&M Food Market
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cheese Department Associate
Farm Boy Grocery
09.2020 - 11.2023
- Provided excellent customer service by addressing inquiries promptly and professionally, resulting in increased satisfaction rates.
- Trained colleagues on best practices related to company policies and procedures.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cashier
Farm Boy Grocery
11.2015 - 09.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - History
Carleton University
Ottawa, Ontario06-2025
Graduate Certificate - Concept Art & Illustration
Algonquin College
Ottawa, ON08-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Prioritization
- Product and service solutions
- Store maintenance
- Problem resolution
- Customer relations
Languages
English
Native or Bilingual
French
Limited Working
Interests
- Baking
- Strategy Games
- Cooking
- Avid Reader
- Drawing and Painting
- Video Gaming
- I enjoy helping others and giving back to the community
Timeline
Customer Service Representative
M&M Food Market
11.2023 - Current
Cheese Department Associate
Farm Boy Grocery
09.2020 - 11.2023
Cashier
Farm Boy Grocery
11.2015 - 09.2020
Bachelor of Arts - History
Carleton University
Graduate Certificate - Concept Art & Illustration
Algonquin College
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