Lindsay Koochin
Fairmont Hot Springs,BC
Summary
Experienced Hospitality Manager with a background in Human Service Work, social and community inclusion. Successful large team leadership, fiscal planning and budgeting, with extensive experience in inventory control, employee onboarding, training, staff retention, and large scale event management.
Overview
18
18
years of professional experience
Work History
Food and Beverage Manager
Panorama Mountain Resort
Panorama, BC
11.2022 - 10.2024
- Created and delivered orientation and training for new team members and professional development activities for experienced associates;
- Oversaw restaurant, cafe and event food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards;
- Worked in close collaboration with team members to ensure customers received high-quality service;
- Delegated work to staff, setting priorities and goals;
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs;
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff;
- Hired, trained and supervised volunteers and support staff required for events;
- Produced contracts and invoices for events and monitored fee collection;
- Coordinated and allocated equipment, supplies and staff for events;
- Designed contracts, collected fees and booked venues for events;
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation;
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations;
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service;
- Ordered liquor/wine/beer in order to maintain adequate levels of inventory for operations;
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year;
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
Food and Beverage Manager (Maternity Leave)
Copper Point Golf
Invermere, BC
12.2021 - 11.2022
- Oversaw golf course food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards;
- Developed and implemented budgets, exceeded sales targets, hired, trained and supervised 41 team members and fulfilled dining needs and desires of golfers and guests;
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential customers, members, and investors and arranged meetings, banquets and off site catering;
- Created and delivered orientation and training for new team members and professional development activities for experienced associates;
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences;
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality; and
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
Food and Beverage Operations Manager
Copper Point Resort
Invermere, BC
10.2018 - 04.2021
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised up to 30 team members and fulfilled dining needs and desires of patrons;
- Maximized revenue and profits of hotel food services through customer satisfaction and employee engagement;
- Guided staff performance and service standards to deliver consistent and positive customer experiences;
- Oversaw meal preparation, menu creation, food cost and monitored food handling to encourage safety and profitability;
- Planned, organized and executed large scale banquets, weddings and business conferences;
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitary dining outlets;
- Sought out and implemented methods to improve service and team performance to boost business sustainability;
- Actively participated on the College of the Rockies Tourism and Hospitality's program board;
- Established standard operating procedures for all aspects of restaurant operations including staffing requirements, scheduling protocols, cleaning practices;
- Monitored employee performance to ensure adherence to company policies and standards;
- Created positive culture to drive employee engagement and satisfaction;
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Food and Beverage Shift Leader
Fairmont Hot Springs Resort
Fairmont Hot Springs, BC
03.2007 - 10.2018
- Trained workers in food and beverage service, money handling and cleaning roles to facilitate restaurant operations;
- Maximized team performance by training new employees on proper food and beverage handling, guest expectations and restaurant protocols;
- Supervised team of 10 employees in maintaining positive and productive atmosphere to enhance employee experience; and
- Maintained optimal inventory levels and costs in line with budget expectations.
Human Services Worker
REALM
Cranbrook, BC
03.2013 - 07.2018
- Conducted assessments of individual and family strengths, needs and barriers;
- Supported individuals with community inclusion, education and work support;
- Created treatment plans against individual goals and healthcare standards;
- Evaluated client behavior and reported changes;
- Gathered community resources and coordinated referrals to obtain services;
- Evaluated and addressed individual client needs and concerns;
- Assisted individuals to achieve independence;
- Participated in the development and implementation of programs tailored to individual needs; and
- Liaise with families and/or caregivers supporting individuals as required.
Education
Building Resilience To Thrive
Gustavson School Of Business
Online (UViC)11.2020
Human Service Worker
College Of The Rockies
Cranbrook, BC06.2013
Food Safe
College of The Rockies
Serving It Right
Responsibleservicebc.gov.bc.ca
Timeline
Food and Beverage Manager
Panorama Mountain Resort
11.2022 - 10.2024
Food and Beverage Manager (Maternity Leave)
Copper Point Golf
12.2021 - 11.2022
Food and Beverage Operations Manager
Copper Point Resort
10.2018 - 04.2021
Human Services Worker
REALM
03.2013 - 07.2018
Food and Beverage Shift Leader
Fairmont Hot Springs Resort
03.2007 - 10.2018
Building Resilience To Thrive
Gustavson School Of Business
Human Service Worker
College Of The Rockies
Food Safe
College of The Rockies
Serving It Right
Responsibleservicebc.gov.bc.ca
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