Lindsay Knight
Edmonton,Alberta
Summary
Dynamic Community Pharmacist with nearly 25 years of experience and Additional Prescribing Authorization, recognized for exceptional adaptability and commitment to professional development. Successfully transitioned into Medical Underwriting, showcasing the ability to quickly master new concepts and enhance both patient care and underwriting processes. Proven expertise in medication management, patient counseling, and risk assessment. Aiming to leverage extensive pharmaceutical knowledge in a challenging underwriting role.
Overview
25
25
years of professional experience
Work History
Medical Underwriter
Alberta Blue Cross
Edmonton, Alberta
04.2023 - Current
- Develop individualized underwriting decisions based on evaluation of health history, lifestyle habits, and other factors.
- Review and analyze medical records to assess risk of insurance applicants.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintain accurate records related to underwriting activities including review notes, correspondence.
- Identify potential fraud or abuse by reviewing claims activity for patterns of suspicious behavior.
- Draft letters informing clients of approval and denial status along with explanation of rationale behind decision making process.
Staff Pharmacist
Rexall Outpatient Pharmacy
Edmonton , AB
07.2022 - 09.2022
- Created new customer profiles, updated information and billed insurances for services in pharmacy computer systems (Nexxsys, Propel Rx).
- Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
- Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens.
- Supervised several pharmacy technicians, interns and support staff while on duty.
- Increased focus on pharmacy's encompassing health services; administered immunizations and delivered patient consultations.
- Dispensed and managed medication through Alberta's Specialized High Cost Drug Program (SHCDP), for individuals with Human Immunodeficiency Virus (HIV), Cystic Fibrosis (CF), post organ transplant and others.
COVID-19 Response Case Investigator
Alberta Health Services
Edmonton, AB
03.2021 - 07.2022
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and time-frames.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Answered calls and interacted with community members to provide information on advocacy services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues.
- Developed strong computer literacy skills, using Microsoft Office and multiple healthcare software systems (i.e. Netcare, CDOM).
- Interpreted, summarized and recorded medical information.
Staff Pharmacist
Patient Care Pharmacy
Edmonton, AB
02.2013 - 04.2021
- Increased focus on pharmacy's encompassing health services; immunizations, patient consultations, blister packaging & compounding.
- Proficient on Kroll pharmacy software.
- In addition to standard operational roles as staff pharmacist, provided MAT (Medication Assisted Treatment) and counseling for individuals with opioid use disorder. Took a leadership role in establishing and implementing this program at the pharmacy.
- Recommended over-the-counter medications and medical supplies to help patients deal with individual symptoms, conditions and injuries.
Assessor for Additional Prescribing Applications
Alberta College of Pharmacy (Contractor)
Edmonton, AB
12.2012 - 03.2014
- Assessed pharmacist-submitted Additional Prescribing Authorization (APA) applications, to evaluate for required components in applicant's processes in providing pharmaceutical care.
- Maintained open and effective communication with pharmacy practice leaders at the Alberta College of Pharmacy and to the APA applicants when providing feedback.
- Worked independently and efficiently to meet required deadlines.
- Worked collaboratively with fellow assessors to ensure continuity and standardized procedures.
Staff Pharmacist
Rexall Outpatient Pharmacy
Edmonton, AB
01.2006 - 11.2012
- In addition to standard operational roles as staff pharmacist, managed medication through Alberta's Province Wide Services (PWS) program and Special Access Program (SAP), for individuals with Human Immunodeficiency Virus (HIV), Cystic Fibrosis (CF), post-organ transplant and others. Collaborated regularly with clinic staff (physicians, pharmacists, nurses and others) for the above listed programs.
Staff Pharmacist
Save-On-Foods Pharmacy
Edmonton, AB
01.2003 - 01.2006
- In addition to standard operational roles as staff pharmacist, facilitated and informed in-store clinics on various topics such as diabetes, asthma and women's health. Also presented educational talks in the community (with approximately 30 to 50 attendees) on similar health topics.
Staff Pharmacist
Hazeldean Drug Mart
Edmonton, AB
01.2001 - 01.2003
- In addition to standard operational roles as staff pharmacist, assisted with management of the front store including product ordering, receiving and schematics as well as supervising front store staff.
Pharmacy Intern, Staff Pharmacist
Value Drug Mart/Apple Drugs/Olds Hospital
Olds, AB
01.2000 - 01.2001
- In addition to standard operational roles as pharmacy intern/staff pharmacist, completed a "seamless care" pharmacy rotation, assisting patients with smoother transitions from hospital discharge back into the community.
Education
Bachelor of Science - Pharmacy & Pharmaceutical Sciences
University of Alberta
04.2000
Injections & Immunizations Preparation Course
RxA (Alberta Pharmacists' Association)
Edmonton, AB 04.2014
Standard First Aid/ CPR
Spectrum Safety Services
Edmonton, AB07.2022
Sublocade Certification Training
Edmonton, AB02.2023
Meeting Customer Needs With Insurance & Annuities
LOMA 281
12-2023
Insurance Company Operations
LOMA 291
Skills
- Overseeing pharmacy operations
- Patient care and relations
- Verbal and Written Communication
- Administering vaccines
- Documentation abilities
- Problem-Solving
- Time Management
- Supervising technicians & students
References
REFERENCES
Available upon request
Timeline
Medical Underwriter
Alberta Blue Cross
04.2023 - Current
Staff Pharmacist
Rexall Outpatient Pharmacy
07.2022 - 09.2022
COVID-19 Response Case Investigator
Alberta Health Services
03.2021 - 07.2022
Staff Pharmacist
Patient Care Pharmacy
02.2013 - 04.2021
Assessor for Additional Prescribing Applications
Alberta College of Pharmacy (Contractor)
12.2012 - 03.2014
Staff Pharmacist
Rexall Outpatient Pharmacy
01.2006 - 11.2012
Staff Pharmacist
Save-On-Foods Pharmacy
01.2003 - 01.2006
Staff Pharmacist
Hazeldean Drug Mart
01.2001 - 01.2003
Pharmacy Intern, Staff Pharmacist
Value Drug Mart/Apple Drugs/Olds Hospital
01.2000 - 01.2001
Bachelor of Science - Pharmacy & Pharmaceutical Sciences
University of Alberta
Injections & Immunizations Preparation Course
RxA (Alberta Pharmacists' Association)
Standard First Aid/ CPR
Spectrum Safety Services
Sublocade Certification Training
Meeting Customer Needs With Insurance & Annuities
LOMA 281
Insurance Company Operations
LOMA 291