Lindsay Khuu
Calgary,AB
Summary
Dedicated and experienced Executive Assistant with a proven track record of providing comprehensive administrative support to C-suite executives. Seeking to leverage my exceptional organizational and interpersonal skills to enhance the efficiency of executive operations and contribute to the success of a dynamic organization.
Overview
24
24
years of professional experience
Work History
Executive Assistant
Telus Communications
10.2018 - 08.2023
- Schedule and manage the executive's appointments, meetings, and travel arrangements. Coordinate complex itineraries and ensure the executive's schedule is optimized.
- Handle and prioritize incoming emails and communication on behalf of the executive. Draft and respond to correspondence, ensuring timely and professional communication.
- Assist in managing and overseeing various projects, ensuring they are completed on time and within budget. Collaborate with teams and track project progress.
Coaching Specialist
Telus Communications
09.2013 - 10.2018
- Conduct training sessions to onboard new agents and provide ongoing training to existing ones. This includes teaching them call center processes, customer service skills, and product knowledge.
- Monitor and assess agent performance through call listening, call recording analysis, and live call shadowing. Provide constructive feedback and evaluations to help agents improve their skills.
- Offer one-on-one coaching sessions to address specific areas of improvement, whether it's related to call handling, problem-solving, communication skills, or dealing with challenging customers. Provide actionable feedback for continuous improvement.
Escalations Manager
Telus Communications
06.2003 - 09.2013
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Trained customers on product usage for increased brand loyalty.
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
Executive Assistant
Marla Resoures
06.1999 - 06.2003
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Customer's First Coaching Certificate -
TELUS Communications
Calgary, AB09.2013
Computer Engineering Technology Diploma -
S.A.I T
Calgary, AB06.1999
Skills
- Proficient in time management, task prioritization, and the establishment of structured systems
- Demonstrates the capability to handle shifting priorities and thrive in a dynamic, fast-paced environment
- Upholds the highest standards of confidentiality and discretion when handling sensitive information
- Adept at fostering positive and collaborative relationships with colleagues and clients, contributing to a harmonious work environment and professionally
- Expert in orchestrating and guiding diverse projects from inception to fruition, guaranteeing on-time and successful results
Timeline
Executive Assistant
Telus Communications
10.2018 - 08.2023
Coaching Specialist
Telus Communications
09.2013 - 10.2018
Escalations Manager
Telus Communications
06.2003 - 09.2013
Executive Assistant
Marla Resoures
06.1999 - 06.2003
Customer's First Coaching Certificate -
TELUS Communications
Computer Engineering Technology Diploma -
S.A.I T
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