Lindsay Kemp
Summary
Dedicated professional with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residential House Painter - Owner
Elle Painting
07.2019 - Current
- Completed interior and exterior painting for variety of residential and commercial clients.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
- Accelerated project completion times by skillfully managing multiple tasks simultaneously while maintaining high-quality results.
- Communicated effectively with clients regarding project specifications, timelines, and budget constraints to ensure mutual understanding and satisfaction throughout the entire process.
- Assisted in training new team members on proper painting techniques, safety procedures, and customer service expectations for consistent high-quality results across all projects.
Project Manager & Lead Estimator
Capital Contractors Ltd.
10.2022 - 10.2023
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Coordinated material procurement and required services for projects within budget requirements.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Project Manager
Icon Project Management
01.2020 - 04.2022
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Home Daycare Provider
Tot Hollow Home Daycare - Owner
05.2012 - 07.2019
- Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
Server/Bartender Shift Manager
Lucky 7 Sports Bar
04.2015 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Office Administrator
Dove Tale Collections
07.2010 - 04.2011
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Interacted with customers by phone, email, or in-person to provide information.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Server/Bartender
The Brig Pub
08.2009 - 06.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Play Food & Wine
07.2009 - 09.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender
Clocktower Brew Pub
07.2005 - 06.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Gloucester High School
Gloucester, ONSkills
- Client Relations
- Performance Monitoring
- Task Prioritization
- Quality Assurance
- Problem Solving
- Staff Management
- Schedule Management
- Team Leadership
Languages
English
French
Certification
Smart Serve Ontario
Quick Books Bookkeeping
Timeline
Project Manager & Lead Estimator
Capital Contractors Ltd.
10.2022 - 10.2023
Project Manager
Icon Project Management
01.2020 - 04.2022
Residential House Painter - Owner
Elle Painting
07.2019 - Current
Server/Bartender Shift Manager
Lucky 7 Sports Bar
04.2015 - 03.2017
Home Daycare Provider
Tot Hollow Home Daycare - Owner
05.2012 - 07.2019
Office Administrator
Dove Tale Collections
07.2010 - 04.2011
Server/Bartender
The Brig Pub
08.2009 - 06.2010
Server
Play Food & Wine
07.2009 - 09.2009
Server/Bartender
Clocktower Brew Pub
07.2005 - 06.2009
High School Diploma -
Gloucester High School
Similar Profiles
Utkarsh MahajanUtkarsh Mahajan
Digital Media Intern at Elle magazineDigital Media Intern at Elle magazine
LeAnna FosterLeAnna Foster
Makeup Artist at Elle and Oh ArtistryMakeup Artist at Elle and Oh Artistry
Charlie DuffyCharlie Duffy
Marketing and IT Manager at Elle Medical AestheticsMarketing and IT Manager at Elle Medical Aesthetics
Delroy HamiltonDelroy Hamilton
Residential House Painter. (Business Owner) at Delroy Lamar HamiltonResidential House Painter. (Business Owner) at Delroy Lamar Hamilton
ARION MARDOSZARION MARDOSZ
Owner and Commercial/Residential Painter at FLUiD Commercial PaintingOwner and Commercial/Residential Painter at FLUiD Commercial Painting