Lindsay Horner

The key responsibilities include presenting, communication and educating the Pre-Need Funeral program. Working various lead sources, contacting and visiting client families to assess final arrangement needs. Presenting to community organizations, arranging and hosting seminars. Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained. Professionally and personally aligning with core values of compassion, integrity, trust, teamwork, belonging and excellence.

Prospected automotive brands and branches throughout Ontario. Maintained and retained pre existing relationships. Presented marketing portfolio to potential clients and consulted them on their marketing needs. Achieved and excelled monthly sales targets.

Handle and resolve guest inquiries and complaints in a timely and professional manner. Ensuring the restaurant is running smoothly during supervising shifts. Serving and creating drinks for all guests in the restaurant. Closing and opening the restaurant using proper procedures and internal computer programs. Balancing financials while following cash handling procedures. Trained and supervised restaurant staff members.

Scheduled and executed promotional events inside and outside of the restaurant. Completed schedules for all front of house employees every week under budget. Effectively managed payroll and time keeping, including completion of proper online paperwork for new hires and terminations. Recognized and formally acknowledged outstanding staff performance to boost morale and productivity. Executed and documented all marketing events to ensure the return on investment.

Trained new staff at home restaurant, as well as traveled to new stores to train staff. Ran shifts as a shift leader where other staff members would come to me with any problems, questions or concerns. Created cocktails and served guests. Closed and opened the restaurant and bar.