Lindsay Gurney
Waterloo,ON
Summary
I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Sales Associate
Home Furniture
10.2014 - Current
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
Education
Diploma - Customs And Immigration
Loyalist College of Applied Arts And Technology
Belleville, ONSkills
- Excellent People Skills
- Sales Expertise
- Listening Skills
- Complex Problem-Solving
- Verbal and Written Communication
- B2B Sales and Customer Service
- Documentation and Recordkeeping
- Policy and Procedure Adherence
- Online Systems
- Multitasking Strengths
Timeline
Sales Associate
Home Furniture
10.2014 - Current
Diploma - Customs And Immigration
Loyalist College of Applied Arts And Technology