Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
References
Timeline
Generic

Lindsay Greco

Etobicoke,Canada

Summary

Results-driven operations manager with extensive experience in team training and performance enhancement across various organizations. Successfully revitalized struggling stores, achieving profitability through strategic initiatives and staff motivation. Proficient in Microsoft Office Suite, leveraging analytical skills to drive business growth and operational efficiency. Aiming to further develop leadership abilities while contributing to organizational success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Event Staff/IT Support

BBW International
01.2022 - Current
  • Mastered multiple event-based registration and POS technologies.
  • Ensured efficient workflow by overseeing staff break times during events.
  • Maintained accurate timing for meetings, panels, and sessions.
  • Oversaw both intimate gatherings and large-scale events for up to 100,000 participants.
  • Handled guest services efficiently.
  • Collaborated with clients to verify that personnel fulfilled requirements.
  • Oversaw lead scanning and mobile order placement equipment.
  • Coordinated event and booth assembly/disassembly tailored to client specifications.
  • Collaborated with high profile events and companies such as Walmart, TD Bank, Royal Winter Fair, Royal Ontario College of Physicians, Ontario Dental Association, Comicon, Fan Expo, The Home Show, Home Hardware, Shoppers Drug Mart and more

Animal Care/Customer Service

Tails & Scales
01.2018 - 12.2018
  • Guided customers to find products matching their needs and lifestyles.
  • Ensured optimal environmental conditions for animal well-being.
  • Ensured proper care for animals in need.
  • Handled inventory management and coordinated outgoing shipments.
  • Readied products and animals for exhibitions.
  • Provided specialized knowledge on pets including dogs, cats, and birds.
  • Kept store environment orderly and well-maintained.
  • Worked on POS improvements, website enhancements, and loyalty initiatives.

Reception and Accounting Assistant

Marani Law
01.2016 - 12.2017
  • Served as the main liaison for clients and vendors during first contact scenarios.
  • Managed inventory control for office furniture and supplies.
  • Supported preparation, management, and distribution of legal documents.
  • Liaised effectively with maintenance staff, property managers, and contractors to address necessary office repairs.
  • Developed an organized filing system for various legal departments, Human Resources, Accounting, and Subtenant files.
  • Assisted with critical evening and weekend IT operations.
  • Coordinated handling of all mail, inquiries, and courier operations.
  • Created gift sets, gift baskets, and event promotional products.
  • Facilitated initial evaluations and managed integration of new hires.

Assistant Manager/Acting Manager

EB Games/Gamestop Toronto
01.2012 - 12.2014
  • Oversaw all duties in the role of acting manager during an extended period of leave taken by the store manager.
  • Directed team of 5+ employees, handling recruitment and training processes.
  • Managed system stability while safeguarding store operations and employee welfare.
  • Handled daily paperwork, payroll, deposits, and cash transactions with precision.
  • Completed comprehensive audits alongside effective inventory monitoring.
  • Trained personnel on new technology and essential topics to improve customer assistance.
  • Coordinated multiple late-night launch activities in diverse retail environments.

Specialist/Supervisor

Virgin Mobile
Toronto, Canada
01.2011 - 12.2012
  • Assisted clients in choosing optimal phone-plan combinations based on usage requirements.
  • Rotated store displays for freshness and engagement.
  • Ensured accurate financial records by managing bank deposits, paperwork, inventory control, invoices, and credit checks.
  • Executed maintenance and repairs routinely to ensure a safe environment.

Assistant Manager (Keyholder)

Pet Valu
Toronto, Canada
01.2009 - 12.2010
  • Informed clients about different animals and the best practices for maintaining their well-being.
  • Ensured store's upkeep through routine cleaning and maintenance tasks.
  • Oversaw financial tasks and operational processes to restore profitability after franchise repossession.
  • Oversaw the recruitment of a new team after acquiring a franchise with no staff.
  • Educated team members on delivering precise care details for animal well-being.
  • Revitalized a failing store nearing closure.

Department Supervisor

PJ Pet Centres
Toronto, Canada
01.2002 - 12.2008
  • Directed oversight of six team members alongside co-op students.
  • Handled comprehensive processing of department's inventory controls and invoices.
  • Educated clientele on proper management of diverse animal species.
  • Ensured proper care for a diverse array of animals with an emphasis on avian and reptilian species.

Education

Administrative Diploma -

Canadian Business College
Toronto
05.2016

Ontario Secondary School Diploma -

Toronto
10.2014

Skills

  • Meeting planning
  • Filing
  • Mail handling
  • Scheduling
  • Data management
  • Computer proficiency
  • Staff motivation
  • Employee timesheet processing
  • Legal administrative support
  • Microsoft Office Suite
  • Business reporting
  • Store growth planning
  • Operations management
  • Team Training
  • Staff management
  • Driving business growth

Volunteer Experience

  • Annual charity event support staff, Ride For Sick Kids, 2018 – Present
  • Annual charity event coordinator, Ronald McDonald House Charity Events, 2016 – 2018
  • Parent Council Member, St. Bernard Catholic Elementary School, 2015 – 2018
  • Teacher’s Assistant (Junior/Senior Kindergarten), St. Bernard Catholic Elementary School, 2015 – 2016, Assisting children develop basic math, reading and social skills, Supervising children to ensure safety, Maintaining classroom cleanliness and safety standards

Certification

  • Smart Serve Certified

References

References available upon request.

Timeline

Event Staff/IT Support

BBW International
01.2022 - Current

Animal Care/Customer Service

Tails & Scales
01.2018 - 12.2018

Reception and Accounting Assistant

Marani Law
01.2016 - 12.2017

Assistant Manager/Acting Manager

EB Games/Gamestop Toronto
01.2012 - 12.2014

Specialist/Supervisor

Virgin Mobile
01.2011 - 12.2012

Assistant Manager (Keyholder)

Pet Valu
01.2009 - 12.2010

Department Supervisor

PJ Pet Centres
01.2002 - 12.2008

Administrative Diploma -

Canadian Business College

Ontario Secondary School Diploma -

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Lindsay Greco