Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Lindsay Glowacki

Kelowna,BC

Overview

13
13
years of professional experience
1
1
Certification

Work History

Part-Time Clerk

Parkinsion Recreation Centre
Kelowna, BC
02.2022 - Current
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
  • Cash handling, and operating Point of Sales system
  • Program registration, membership pass sales and maintaining customer accounts
  • Providing clerical support to co workers by copying, faxing and filing documents
  • Communicating daily with persons with diversabilities
  • Assist in sorting, receiving and distributing mail correspondence between departments and personnel
  • Answering central phone system to respond to inquiries and transfer calls to correct departments

Clerk/Cashier

Mission Liquor
Kelowna, BC
07.2021 - 04.2022
  • Providing exceptional Customer Service, Courteousness and Professionalism to each patron
  • Gained knowledge of reputable liquor companies and products
  • Restocked the liquor shelves and coolers with the new shipment or backstock
  • Providing knowledge of wines, liquors and beers and answering customer inquiries
  • Handling money and transactions, using a Point of Sales system
  • Making recommendations for any undecided buyers, becoming fluent in all available products

Assistant Manager

McDonald's
Kelowna, BC
05.2012 - 07.2021
  • Responsible for providing leadership, problem solving and managing Crew performance to ensure the team is providing exceptional customer service
  • Responsible for meeting sales targets and consumer goals on a consistent basis
  • Tasked with ensuring McDonald's restaurant met food and cleanliness standards
  • Accountable for monitoring safety, security, inventory management and profit targets
  • Closing and opening of restaurant responsibilities
  • Responsible for organizing and facilitating McHappy Day charity event at home store

Clerk/Produce Department/Ecommerce

Save On Foods
New Westminster, BC
06.2019 - 05.2020
  • Interacting with customers, taking payments and bagging groceries
  • Maintaining the produce department for shoppers including prepping, rotating and filling product
  • Receiving and unloading freight into coolers and onto shelves
  • Assisting in writing weekly produce orders when needed
  • Fulfilling online shopping orders ensuring the most fresh products for customers
  • Taking customer complaints, answering phone calls and providing refunds and credits through a Point of Sales system and internal database

Server/Bartender

The Wharf
Nelson Bay, New South Wales
08.2017 - 04.2019
  • Cultivating warm relationships with regular customers
  • Explaining menu items and suggesting appropriate options for food allergy concerns
  • Preparing bar for restaurant opening and closing
  • Pouring and serving alcohol
  • Replenishing food items, paper products and canned goods to keep well-stocked during busy periods
  • Preventing excessive customer drinking and knowing when to deescalate potential issues before the occur
  • Taking and delivering customer orders as well as handling cash and other payments using a Point of Sales system

Education

High School Diploma -

Okanagan Mission Secondary
Kelowna, BC
06.2013

Skills

  • Ability to work in complex organizations that are fast paced and dynamic
  • Customer service and recovery
  • Recruiting, screening, interviewing and hiring
  • Computer competency
  • Time management
  • Event management and planning

Affiliations

My family has provided Homeshare care for two adults with diverabilites for 20 years. Since 2011 I have assisted with the care of these gentlemen in all aspects, This includes:

  • Being responsible for providing respite and relief care
  • Making and serving meals
  • Correctly administering and proper recording of medications
  • Following behavior support plans
  • Deescalating aggressive behaviors and situations
  • Providing one to one support through social activities

Certification

  • Relevant Serving it Right Certificate
  • Relevant Selling it Right Certificate


Timeline

Part-Time Clerk

Parkinsion Recreation Centre
02.2022 - Current

Clerk/Cashier

Mission Liquor
07.2021 - 04.2022

Clerk/Produce Department/Ecommerce

Save On Foods
06.2019 - 05.2020

Server/Bartender

The Wharf
08.2017 - 04.2019

Assistant Manager

McDonald's
05.2012 - 07.2021

High School Diploma -

Okanagan Mission Secondary

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Lindsay Glowacki