Summary
Overview
Work History
Education
Skills
Applications
Languages
Timeline
Generic

Lindsay Friesen

Summary

Friendly, outgoing, hard-working, great attendance employee with great customer service skills – Seeking a challenging career that utilizes my skills as well as providing the opportunity for personal and professional growth and advancement opportunities

Overview

7
7
years of professional experience

Work History

Bar Supervisor

Banff Ave Brewing Company
04.2021 - Current
  • Bartending in a fast paced environment while promoting brand knowledge and merchandise
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Helping team members with discounts, time card adjustments, updating menu items in Micros and handling guest issues with great care
  • Enhanced team productivity through effective scheduling and task delegation.
  • Streamlined inventory management for optimal stock levels and reduced waste.

Server

Trappers, Sunshine Village
11.2020 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Elk and Oarsman
07.2020 - 07.2021
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Keeping up to date with new Covid-19 regulations and insuring everything is sanitized and safe for all guests and faculty
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Bartender

Char Char, Fremantle Western Australia
03.2019 - 03.2020
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Farm Hand

Agromillora, Irymple Victoria Australia
02.2018 - 02.2019
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Ensuring greenhouses, outdoor courtyards and packing sheds were clean and presentable to future investors.
  • Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.

Server

Fish Mongers, Byron Bay NSW
01.2017 - 01.2018
  • Greeted customers warmly to provide exceptional customer service.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Assisted with dining room set up prior to and after service period.
  • Monitored dining room inventory and replenished as necessary.

Education

Bachelor of Arts - Sociology

Brock University
St. Catharines, ON
04.2016

High School Diploma -

Grimsby Secondary School
Grimsby, ON
06.2007

Skills

  • Morale Building
  • Supply Management
  • Service Coordination
  • Promotional events
  • Training and development
  • Team leadership

Applications

  • Utilizes customer service expertise with over ten years' experience in the hospitality industry
  • Pro Serve Certified
  • Qualified Beer Server Certificates
  • Barista Certificates
  • Safe Food Handling

Languages

English

Timeline

Bar Supervisor

Banff Ave Brewing Company
04.2021 - Current

Server

Trappers, Sunshine Village
11.2020 - Current

Server

Elk and Oarsman
07.2020 - 07.2021

Bartender

Char Char, Fremantle Western Australia
03.2019 - 03.2020

Farm Hand

Agromillora, Irymple Victoria Australia
02.2018 - 02.2019

Server

Fish Mongers, Byron Bay NSW
01.2017 - 01.2018

Bachelor of Arts - Sociology

Brock University

High School Diploma -

Grimsby Secondary School

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Lindsay Friesen