Lindsay Forbes
San Diego
Summary
Motivated and caring individual seeking a Child and Youth Program (CYP) Assistant position with a military Child Development Center. Passionate about creating a safe, positive, and engaging environment where children can learn and grow. Known for being dependable, patient, and eager to learn, with strong communication and teamwork skills. Committed to supporting military families by providing quality care, following program policies, and contributing to a welcoming and nurturing environment for children of all ages.
Overview
18
18
years of professional experience
Work History
Recovery Coach
Crestwood Behavioral Health
San Diego
05.2023 - Current
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Developed and implemented individualized treatment plans.
- Collaborated with treatment team to enhance patient treatment outcomes through shared insights and strategies.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted patients with meals, activities of daily living (ADLs), and facility transfers to foster security and support patient independence.
- Administered medications to manage symptoms and documented effects to ensure client well-being.
- Administered medications to relieve symptoms and monitor effects on clients.
Rural Mail Carrier Associate
United States Post Office
Ridgecrest
10.2019 - 06.2021
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Documented trip reports highlighting road conditions, weather, and obstacles to inform route planning and improve service reliability.
- Kept inventories of stamps and other supplies and re-stocked to prepare for customer needs.
- Obtained signatures for mail upon delivery to confirm receipt.
- Maintained physical fitness to effectively lift and transport packages up to 70 pounds.
- Performed daily maintenance and safety checks on delivery vehicles to minimize service delays and maintain operational efficiency.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
Sales and Support Generalist
Victoria's Secret
Brooklyn
05.2008 - 06.2018
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Assisted high volume of customers daily with positive attitude, ensuring high levels of customer satisfaction.
- Implemented customer service initiatives that streamlined processes and reduced wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
Education
Associate in Liberal Arts - Administrative Medical Assisting
Cerro Coso Community College
Ridgecrest, California05-2021
in Medical Assisting -
Olympic College
Bremerton, Washington02-2018
in Computer Information Systems -
Kingsborough Community College
Brooklyn, New York02-2010
High School Diploma -
Erasmus Hall High School
Brooklyn, New York06-2006
Skills
- Safety regulations
- Customer service
- Organizational abilities
- Attention to detail
- Crisis intervention
- Organizational skills
- Time management
- Adaptability
- Dependability
- Teamwork
- Electronic health records
- Interpersonal skills
- Basic computer skills
Awards
- Member of Phi Theta Kappa.
- Received Richard J. Stenger Memorial Chemistry Scholarship Fund.
- Awarded Three Associate in Liberal Arts Degrees: Math & Science, Social & Behavioral Sciences, and Arts & Humanities.
Timeline
Recovery Coach
Crestwood Behavioral Health
05.2023 - Current
Rural Mail Carrier Associate
United States Post Office
10.2019 - 06.2021
Sales and Support Generalist
Victoria's Secret
05.2008 - 06.2018
Associate in Liberal Arts - Administrative Medical Assisting
Cerro Coso Community College
in Medical Assisting -
Olympic College
in Computer Information Systems -
Kingsborough Community College
High School Diploma -
Erasmus Hall High School