Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Dimitriadis

1242 Blencowe Cres, Newmarket,ON

Summary

Driven and experienced Office Administrator that has worked in a customer service focused environment throughout career. Experienced in confidential record keeping, data entry and coordination of productive schedule creation. Immensely skilled with customer relations and building new client relationships. Thrives in a fast paced environment with high attention to detail. Experienced with Microsoft Office, invoice preparation and managing of multi line telephones. Excited to take on new challenges and learning experiences.

Overview

22
22
years of professional experience

Work History

Sales Representative/Partner

RE/MAX HALLMARK
Newmarket
09.2020 - Current


  • Operated in customized CRM daily
  • 30+ outbound and inbound calls daily to clients and leads
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Organized sales paperwork, presented proposals and finalized contracts.


Office Administrator & Treatment Coordinator

Mount Joy Dental
Markham, ON
04.2004 - 01.2021
  • Heavily Focused on customer relations and referral building
  • Handled multi-line inbound calls daily, screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Train and supervise new employees in administrative department
  • Prepared monthly reports on practice production and billing, presented reports in monthly team meetings
  • Acted as HSR (Health and Safety Representative) for office, monitored and maintained Health and Safety records
  • Prepared marketing materials and updated social media with advertising
  • Update website to reflect current events or promotions
  • Process sales transactions such Debit, Credit, Cash and Cheques
  • Maintained confidential computerized records for patient files including health history and financial records
  • Maintained office supplies and equipment
  • Collected, validated and distributed information to employees.
  • Responsible for recording minutes from monthly meetings
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Confirmed accurate completion of forms and reports for admission
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Oversaw successful planning and execution of staff meetings, parties and events.
  • Chairside dental assisting duties including 4 handed dentistry, x-ray processing and sterilization procedures

Head Cashier Supervisor

The Garden Basket
Markham
04.2001 - 09.2004


  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Verified accuracy of daily cashier batches by checking receipts, cheques and cash.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Compiled monthly production reports

Education

Diploma - Dental Assistant & Certified Office Administrator

Toronto School of Business
Toronto
05.2001

Level II Dental Assistant Program

ODN&AA
Western University, London Ontario

C.P.R Certificate

St. John's Ambulance
10.2019

Fitness Instructor Specialist

CAN FIT PRO
2006

Skills

  • MS Office
  • Self-Motivated
  • Decision-Making
  • Data Entry
  • Flexible and Adaptable
  • Written Communication
  • Organization and Time Management
  • Excellent Communication

Timeline

Sales Representative/Partner

RE/MAX HALLMARK
09.2020 - Current

Office Administrator & Treatment Coordinator

Mount Joy Dental
04.2004 - 01.2021

Head Cashier Supervisor

The Garden Basket
04.2001 - 09.2004

Diploma - Dental Assistant & Certified Office Administrator

Toronto School of Business

Level II Dental Assistant Program

ODN&AA

C.P.R Certificate

St. John's Ambulance

Fitness Instructor Specialist

CAN FIT PRO

Similar Profiles

CREATE PROFILE
Lindsay Dimitriadis