LINDSAY CURTIES
Senior Account Manager
Linkedin.com/in/lindsay-curties
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilize negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Collaborative and strategic team leader, excited to bring years experience to the Client Services Manager position with the Water Security Agency.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Account Manager
Golden West Broadcasting & Homefield
Moose Jaw, Saskatchewan
05.2006 - Current
- Cultivate productive relationships by providing exceptional customer service and support.
- Work with over 100 business owners annually to create and execute strategic marketing plans.
- Mentor junior account managers, fostering their professional growth and skills development within the company.
- Create and deliver presentations to match clients’ goals.
- Boost client satisfaction by effectively managing and resolving conflict.
- Contribute to annual revenue goals by retaining and expanding current clients, offering new product lines and developing new accounts.
- Manage an average of 100 incoming calls, email, text, and meetings per day.
- Maintain detailed records of all account activities, ensuring accurate reporting for upper management review.
- Obtain pricing deals, negotiated contracts and solidified beneficial agreements.
- Leverage industry knowledge to provide expert guidance.
- Conducted regular reviews of each managed portfolio's performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Presented professional image consistent with company's brand values.
- Complete all internal training and programs offered.
Education
Financial Services Diploma -
SIAST Palliser Campus
Moose Jaw, SK 05.2001 - 04.2006
Skills
- Client relationship building
- Stakeholder communication
- Client needs assessment
- Strategy implementation
- Project management
- Client retention
- Presentation development
- Teamwork and collaboration
Accomplishments
- Exceeded annual quota 2021, 2022, 2023, 2024
- Increased annual revenue by 70% since 2020
- Top 5 in annual sales 2024
Certification
Fundaments of Negotiations Program, Edwards Executive Education, U of S, 04/01/21
Timeline
Senior Account Manager
Golden West Broadcasting & Homefield
05.2006 - Current
Financial Services Diploma -
SIAST Palliser Campus
05.2001 - 04.2006
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