Lindsay Culton
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
23
23
years of professional experience
Work History
Customer Loyalty Specialist
Telus Communications
08.2008 - 11.2023
- Consistently met or exceeded performance metrics while maintaining high levels of customer satisfaction.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Provided exceptional service to customers through active listening and personalized solutions.
- Contributed to increased sales by promoting additional products or services tailored to customers'' needs.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Implemented effective loyalty programs, increasing customer retention rates.
- Analyzed customer data to identify patterns and potential opportunities for improvement.
- Worked with multiple screens and programs to resolve customer issues.
- Developed strong relationships with clients, earning multiple commendations for outstanding service.
Merchandising Associate
Calgary Exhibition And Stampede
05.2006 - 08.2007
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Trained new merchandising associates on company standards, guidelines, and best practices.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Boosted sales through effective cross-merchandising techniques and strategies.
Post Office Clerk
Shoppers Drug Mart
11.2000 - 11.2005
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Prioritized time-sensitive materials such as express packages or overnight deliveries, guaranteeing on-time arrival at their destinations.
- Ensured seamless operations during staff absences by providing coverage as needed across various roles.
- Increased revenue through the promotion of additional postal services to meet customer needs.
Education
Bachelor of Arts - Psychology
Athabasca University
Athabasca, ABSkills
- Brand Awareness
- Retention strategies knowledge
- Outstanding interpersonal skills
- Calm and Professional Under Pressure
- Computer Skills
- Problem Resolution
- Data Entry
- Customer Data Confidentiality
- Inbound and Outbound Call Management
- Order Fulfillment
- Sales and Upselling
Accomplishments
- Achieved the Leading star award twice during my tenure, in 2016 and 2022 respectively.
- Multiple customer accolades.
- Received multiple awards related to metrics and performance.
Timeline
Customer Loyalty Specialist
Telus Communications
08.2008 - 11.2023
Merchandising Associate
Calgary Exhibition And Stampede
05.2006 - 08.2007
Post Office Clerk
Shoppers Drug Mart
11.2000 - 11.2005
Bachelor of Arts - Psychology
Athabasca University
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