Lindsay Bogart
Regional Manager
Toronto,ON
Summary
Highly-motivated Regional Manager with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service, while developing and leading productive and efficient teams.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Regional Manager
Dentalcorp
Toronto, Ontario
09.2015 - Current
- Demonstrates exceptional leadership skills by mentoring and coaching Practice Managers, resulting in improved team cohesion, skill development, and performance metrics.
- Leverages profit opportunities by recruiting top talent and managing company image to exceed plan performance.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Implemented targeted strategies to improve EBITDA margins, including expense control, pricing optimization, and revenue diversification.
- Establish and maintain operational standards for 20+ locations.
- Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Lead Practice Managers to analyze, interpret, and manage P&L statements, resulting in consistent revenue growth and cost optimization.
- Develop accurate and actionable budgets and forecasts by leveraging historical data and market trends, contributing to informed decision-making and resource allocation.
- Foster strong relationships with cross-functional teams, aligning financial objectives with overall business goals and driving cohesive strategies.
- Contribute to long-term strategic planning by providing financial expertise and scenario analysis to guide business decisions.
- Excel in communication by facilitating regular team meetings, delivering presentations, and fostering open dialogue with Practice Managers and cross-functional teams.
- Oversee compliance with industry regulations while maintaining and ensuring adherence to all regulations/standards.
- Played key role in multiple mergers and acquisitions, including onboarding of Kingston DeNovo practice.
- Mentored and developed multiple Practice Managers, enhancing their skills and competencies to deliver exceptional financial analysis and support.
- DCI Board Member: Represent the organization at various meetings, while developing and implementing new educational opportunities.
Practice Manager
Kevin Calzonetti & Associates
Brantford, Ontario
01.2010 - 09.2015
- Consulted with healthcare professionals on business decisions.
- Supervised team of 25 office personnel.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with RCDSO, and ODA regulations.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
- Ordered all office supplies and kept check on inventory levels.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Exposed, developed and mounted dental x-rays.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Hygiene Coordinator
Dentistry On Dundas
Kitchener, Ontario
09.2005 - 01.2010
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Improved and developed knowledge through continuing education courses and seminars.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix and Abeldent.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and clinical staff by closely reviewing medical charts and maintaining high levels of communication.
- Performed as subject matter expert for case management processes.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Ensured both Doctors and Hygienist's schedules were at maximum utilization.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Level 2 NDAEB Dental Assisting Degree -
Medix
Kitchener, ON 01.2004 - 06.2006
Bachelor of Science - Business Administration
Conestoga College
Kitchener, ON 09.2005 - 06.2007
Skills
Goals & performance
undefinedTimeline
Regional Manager
Dentalcorp
09.2015 - Current
Practice Manager
Kevin Calzonetti & Associates
01.2010 - 09.2015
Hygiene Coordinator
Dentistry On Dundas
09.2005 - 01.2010
Bachelor of Science - Business Administration
Conestoga College
09.2005 - 06.2007
Level 2 NDAEB Dental Assisting Degree -
Medix
01.2004 - 06.2006
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