Lindsay Black
FOH Manager
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
FOH Manager
Moxies
Calgary, Alberta
09.2022 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
FOH Manager
Starbelly
Calgary, AB
04.2022 - 09.2022
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Bartender
Shoeless Joe's
Hamilton, ON
07.2020 - 08.2021
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Skills
POS system operations
Performance evaluation
Hiring
Training and mentoring
Restaurant operations
Staff supervision
Employee training
Timeline
FOH Manager
Moxies
09.2022 - Current
FOH Manager
Starbelly
04.2022 - 09.2022
Bartender
Shoeless Joe's
07.2020 - 08.2021