Lindita Odza
Toronto
Summary
Dynamic customer service professional with a proven track record at CIBC, excelling in cash management and relationship building. Recognized for enhancing customer satisfaction through personalized solutions and efficient issue resolution. Committed to operational excellence and fostering teamwork, consistently driving performance improvements in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CIBC
12.2024 - Current
- Assists clients with day to day banking transactions including deposits, withdrawals and account inquiries.
- Provide personalized financial solutions to improve customer satisfaction and loyalty.
- Educate clients on banking products such a credit cards, savings accounts and loans.
- Resolve customer issues promptly while adhering to compliance and security standards.
- Support branch operations by processing transactions efficiently and accurately.
Customer Service Representative
Scholarly Elite Tutoring
02.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
Administrative Assistant
Interpreter And Transalation
03.2022 - 07.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Science -
University
Macedonia Skills
- Exceptional customer service
- Cash management and reconciliation
- Banking software proficiency
- Fraud prevention expertise
- Meticulous attention to detail
- Sales and cross-selling skills
- Collaborative teamwork
- Diligent and committed
- Relationship building
Languages
Albanian
Native or Bilingual
Macedonian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Customer Service Representative
CIBC
12.2024 - Current
Customer Service Representative
Scholarly Elite Tutoring
02.2023 - 08.2024
Administrative Assistant
Interpreter And Transalation
03.2022 - 07.2024
Bachelor of Science -
University
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