Linde Rae MacDiarmid
Brandon,MB
Summary
Detail-oriented Health Services Manager and Paramedic passionate about facilitating excellent patient care. A unique perspective with 12 years of experience in varied roles in the health care system. Motivated team builder and supervisor focused on driving team collaboration and workplace wellness.
Overview
12
12
years of professional experience
Work History
Patient Services Manager
Prairie Mountain Health
Brandon
05.2023 - Current
- Responsible for the development, coordination, implementation, evaluation and operation of patient care within the Brandon Regional Health Centre, directs and coordinates nursing and other patient service activities during the evening and/or weekends in a manner that will ensure optimal care to patients within the hospital complex, coordinate staffing throughout the hospital, bed management and facilitate admissions
Primary Care Paramedic
Shared Health Emergency Response Services (Formerly PMH)
06.2012 - Current
- Respond to emergency calls, provide medical care and transport of patients, provide assistance at local events, home health and safety checks, public relations for EMS, Quality Assurance auditing, mentoring new employees and students, respond as advanced life support (ALS), present at public relations events
Manager Health Services
Shared Health Emergency Response Service
02.2019 - 07.2023
- Manage, coordinate, and evaluate effective operation of the Emergency Medical Services day to day operations, provide guidance and support to front line paramedics, monitor station operations and personnel for adherence to policies and procedures, ensure personnel are compliant with licensing and certification, evaluate and participate in disciplinary proceedings, lead paramedic development through effective coaching practices, assist in orientation of new hires, review and investigate incident reports, approve payroll, process leave of absence’s, complete return to work processes, active recruitment team member, conduct interviews and offer positions, lead manager for public relations for West Zone ERS, manage paramedic response to Manitoba personal care homes as part of the Rapid Response Teams, assisted with the Community Paramedicine pilot program in Winnipegosis
System Status Controller
Medical Transportation Coordination Center
06.2012 - 08.2016
- Answer emergency calls, triage, dispatch ambulances, provide over the phone medical assistance to callers, integrate multi agency services needed for emergency calls, triage and dispatch fixed wing and rotary wing resources, coordinated interfacility transports, train new staff
On-Call Supervisor
Shared Health Emergency Response Service
- On-call contact for paramedics in West Zone ERS for operational questions, regional EMS coverage planning in collaboration with the Medical Transportation Coordination Center (MTCC), EMS point of contact for other health care disciplines, strategically manage resources and logistics across the Zone day and night
Education
Masters of Counselling Psychology -
Yorkville University
02.2024
Red River College Primary Care Paramedic Program -
Red River College
07.2015
EMTech course -
Assiniboine Regional Health Authority
02.2012
General Studies -
University of Manitoba and Canadian Mennonite University
04.2011
Bachelor of Arts in Sociology -
University of Western Ontario
06.2004
Understanding Dementia -
The University of Tasmania, Wicking Institute
Skills
- Patient Relations
- Effective Problem Solving
- Team Management
- Strong Leadership
- Effective Written and Verbal Communication
- Employee Supervision
- Employee Performance Evaluations
- Critical Thinking
- Training and Mentoring
- Team Building
- Wellness Services
Committee Work
04/01/22, Current, Paramedic Wellness Committee – West Zone Emergency Response Service, Founding member
Current Certifications Licenses
- Primary Care Paramedic Certificate of Practice – College of Paramedics of Manitoba
- Class 4 Driver’s License – Manitoba Public Insurance
Professional Development
- 01/01/24, Critical Incident Stress Management Certificate– 2 day training
- 10/01/23, Peer Support Training by Homewood Health
- 05/01/23, Incident Command System 200 Training
- 04/01/23, The Working Minds First Responder – For Management
- 10/01/22, Learning Essential Approaches to Palliative Care Certificate
- 05/01/22, FlightBridge Ed Air and Surface Transport Symposium
- 01/01/21, Fundamentals of Supervision and Management
- 09/01/20, Keys to Effective Communication
- 07/01/20, Pediatric Advanced Life Support (Recert current to 2024)
- 10/01/19, Heart & Stroke BLS Instructor Certification
- 09/01/19, Paramedics Across Canada Expo
- 10/01/18, Road to Mental Readiness (R2MR)
- 10/01/17, Intermediate Care Paramedic Course
- 03/01/17, Mental Health First Aid
- 03/01/16, Advanced Cardiac Life Support (Recert current to 2025)
- 04/01/15, WFPS Emergency Driver Training
- 04/01/13, Applied Suicide Intervention Skills Training Course
- 06/01/12, Emergency Medical Dispatch Program through MTCC
- 03/01/11, American Sign Language Level 1 at Deaf Center Manitoba
- 08/01/07, 09/01/08, American Eagle Teaching Institute Teacher Training, Summer Camp Training, Teacher Training throughout the year
- 09/01/07, 09/01/08, Mandarin Chinese Lessons
- 11/01/02, International TESOL course (Teaching English as a Second Language)
Volunteer Experience
- 06/01/23, Water Station for Project Resilience 911 road race
- 04/01/12, 01/01/14, Onanole Volunteer Fire Department
- 11/01/11, 12/01/11, Deer Lodge Centre, Feeding assistance: fed patients unable to do so themselves, Unit volunteer: helped serve dinner, visited with patients, helped them to recreation events, took patients for walks, and handed out snacks, Medical escort: accompanied patients unable to travel themselves to medical appointments outside of Deer Lodge Facility
- 09/01/07, 09/01/08, English Tutor, Taiwan
Timeline
Patient Services Manager
Prairie Mountain Health
05.2023 - Current
Manager Health Services
Shared Health Emergency Response Service
02.2019 - 07.2023
Primary Care Paramedic
Shared Health Emergency Response Services (Formerly PMH)
06.2012 - Current
System Status Controller
Medical Transportation Coordination Center
06.2012 - 08.2016
On-Call Supervisor
Shared Health Emergency Response Service
Masters of Counselling Psychology -
Yorkville University
Red River College Primary Care Paramedic Program -
Red River College
EMTech course -
Assiniboine Regional Health Authority
General Studies -
University of Manitoba and Canadian Mennonite University
Bachelor of Arts in Sociology -
University of Western Ontario
Understanding Dementia -
The University of Tasmania, Wicking Institute
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