Linda Toyah Bratfisch
Oceanside
Summary
Quality Assurance Documentation Specialist with extensive experience in monitoring and revising quality assurance processes for optimal performance. Demonstrates strong analytical skills and attention to detail, ensuring adherence to regulatory compliance standards. Successfully implemented streamlined documentation systems, enhancing efficiency and accuracy in previous roles.
Overview
19
19
years of professional experience
Work History
Quality assurance
GreatCall Inc.
11.2016 - Current
- CPNI HIPAA FCC PCI compliance
- Programs MS Office Speechminer, Genesys, Hawkeye.
- Data analytics, auditing, trend tracking, calibrations presentations.
- Coaching.
- Low to no dispute average, contributed to several policy changes & evolvement.
- Selected to maintain trending articles to business partner floor due to engaging & helpful style of business writing.
Manager/Key Holder
Empire Beauty Supply
Encinitas
07.2016 - 11.2016
- Manage associates Inventory & orders
- Stocking & Merchandising
Buyer
Flashbacks, Recycled Fashion
Encinitas
11.2014 - 05.2016
- Purchase apparel and accessories based on condition, style, brand, value, and market for inventory.
- Manage Inventory/orders
- Costuming/Personal shopping
Barista Manager/Key Holder
Hot Dogs YUM! & Espresso
Solana Beach
06.2012 - 10.2014
- Manage associates, Inventory/orders, social media
Sales Supervisor/Key Holder
Spencer's Gifts
Escondido
02.2012 - 11.2012
- Manage associates, cash and deposits, shipping/merchandising
Customer Service>Quality Assurance
Whirlpool Corporation
Yakima
05.2006 - 12.2011
- CPNI PCI compliance
- Programs AS400 Speechminer CAIR NICE SEIBEL MS Office Data analytics, auditing, trend tracking, calibration.
- Promoted within after 6 months in customer service with consistent 95% and above average QA scores and training.
Education
YV Tech - Fashion Marketing, Customer Service, marketing, Merchandising, design, Computer Science
YV Tech
Yakima, WA01.2007
High School - Business
Naches Valley High School
Naches, WA01.2005
Skills
- Self-motivated and punctual
- Critical thinking and problem solving
- Team collaboration
- Independence and initiative
- Receptiveness to feedback
- Efficiency and productivity
- Assertiveness and confidence
- Personable demeanor
- Emotional intelligence and empathy
- Quality assurance and auditing
- Policy writing and compliance
- Data analytics and reporting
- Call quality assurance reviews
- Quality assurance protocols
- Quality assurance monitoring
- Quality assurance trainer role skills,
References
References available upon request.
Timeline
Quality assurance
GreatCall Inc.
11.2016 - Current
Manager/Key Holder
Empire Beauty Supply
07.2016 - 11.2016
Buyer
Flashbacks, Recycled Fashion
11.2014 - 05.2016
Barista Manager/Key Holder
Hot Dogs YUM! & Espresso
06.2012 - 10.2014
Sales Supervisor/Key Holder
Spencer's Gifts
02.2012 - 11.2012
Customer Service>Quality Assurance
Whirlpool Corporation
05.2006 - 12.2011
YV Tech - Fashion Marketing, Customer Service, marketing, Merchandising, design, Computer Science
YV Tech
High School - Business
Naches Valley High School
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