Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linda Weatherhead

Owen Sound,ON

Summary

Dynamic Food Service Manager with a proven track record at Compass Group Canada, excelling in customer service and food safety management. Skilled in staff leadership and inventory control, I successfully reduced food waste and enhanced operational efficiency, fostering a positive work environment that drives team performance and customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Food Service Manager

Compass Group Canada
08.2022 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Oversaw balancing of cash registers. Reconciliation and bank deposits.
  • Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
  • Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
  • Optimized inventory management to minimize waste, negotiating with suppliers for better pricing on bulk purchases.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Cafe Manager

ARAMARK, Higher Education
09.2018 - 03.2020
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Maintained rigorous health and safety standards, ensuring clean and safe dining experience for all patrons.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Cafe Manager

Peninsula Shores District School
08.2009 - 06.2018
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Oversaw daily financial operations, including cash handling and budget management, to ensure profitability.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

High School Diploma -

Wiarton High School
Wiarton, ON
06-1980

Skills

  • Customer service
  • Food storage
  • Staff leadership
  • Staff supervision
  • Portion control
  • Food safety management
  • Safe food handling
  • Food preparation
  • Ordering supplies
  • Production records
  • Health inspections

Certification

Food Handling Certificate

WHMIS

First Aide Certificate

Timeline

Food Service Manager

Compass Group Canada
08.2022 - Current

Cafe Manager

ARAMARK, Higher Education
09.2018 - 03.2020

Cafe Manager

Peninsula Shores District School
08.2009 - 06.2018

High School Diploma -

Wiarton High School

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Linda Weatherhead