Linda Trinh
East Gwillimbury,ON
Summary
Efficient and detail-oriented Administrative Coordinator with 15+ years of experience in customer service and 8+ years of experience providing administrative support services for executive programs that cater to C-Level executives. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
24
24
years of professional experience
Work History
EXECUTIVE PROGRAMS ADMINISTRATIVE OFFICER
Rotman Executive Programs
03.2021 - Current
- Preparing logistics for online delivery including but not limited to creation of directories, teams, sharepoint links for breakout activities, attendance and polls
- Preparing logistics for in-person program delivery including but not limited to creation of Name tags, Tent cards, Directories, Teams, as well as executing classroom setup according to needs of Client, Client Service Managers and Faculty
- Printing materials for delivery of programs such as name tags, tent cards, handouts, cases, faculty directories, and certificates while double checking for accuracy
- Delivering in-person and online programs while ensuring quality of clients, participants and faculty experience meets high standards of Rotman Executive Programs
- Verifying dietary restrictions of all participants and configuring room setup based on course requirements while also troubleshooting and bringing quick resolution to any unforeseen issues that arise
- Ensuring that evaluation templates, tabulations and reports, certificates, copyrights, and program preparations are completed in a timely manner
- Analyzing program deliveries and suggesting improvements based on participant evaluation feedback
- Gathered and organized materials to support operations including purchase of inventory, and maintenance of space
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Established strong relationships with vendors, negotiating favorable contracts that benefited the organization financially and operationally. Purchasing and maintaining $70,000 worth of office space supplies and inventory of promotional materials for programs including creation of Purchases Orders, creation of yearly Procurement Purchase Orders
- Work with Business Development team to determine best dates for program delivery while ensuring new program dates do not conflict with existing programs and do not exceed program support capacity
- Scheduling monthly program deliveries, checking for conflicts, missing information, and predicting/notifying management of possible busy periods where we may be short staffed
- Preparing logistics and executing shipments via professional delivery services for offsite programs
- Training new Program Assistants in program prep and administrative tasks.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
CENTRAL SERVICES RESOURCES COORDINATOR
Rotman Executive Programs
02.2016 - 03.2021
- First point of contact for inquiries by prospective participants regarding program details or requests for custom program creations
- Facilitated Alumni requests for Transcripts or Letters of Completion
- Scheduling a team of up to 12 Program Assistants and Administrative Clerks for delivery, prep work, classroom setups and administrative tasks based on program delivery's needs
- Troubleshooted issues such as unforeseen scheduling changes and aiding in prep work difficulties for Program Assistants to ensure exceptional participant experience
- Trained new Program Assistants in program prep and administrative tasks
- Double checking program prep to ensure quality of materials being distributed
- Assisted with binder mail-outs of course materials via professional delivery services.
01.2001 - 02.2016
- Various customer service roles in fast paced, high stress environments.
Education
Spanish Language and Culture Studies -
RYERSON UNIVERSITY
Toronto, ONHonours Double Major BA, Spanish and French -
YORK UNIVERSITY
TorontoSkills
Customer Relations
- Event Coordination
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Strong Problem Solver
- Time Management
- Effective Communication
- Proficient in MS Word, Excel, PowerPoint, Forms, Access, Outlook, Canvas-Quercus, Adobe Acrobat and various custom built systems
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
French
Elementary
Spanish
Elementary
Crocheting and Knitting
Enjoy creating dolls and other Amigurumi, and teaching myself to knit wearables.
Timeline
EXECUTIVE PROGRAMS ADMINISTRATIVE OFFICER
Rotman Executive Programs
03.2021 - Current
CENTRAL SERVICES RESOURCES COORDINATOR
Rotman Executive Programs
02.2016 - 03.2021
01.2001 - 02.2016
Spanish Language and Culture Studies -
RYERSON UNIVERSITY
Honours Double Major BA, Spanish and French -
YORK UNIVERSITY
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