Linda Taylor
Bowmanville
Summary
Adaptable professional with robust background in underwriting, specializing in risk assessment and policy evaluation. Proven track record of making informed decisions that align with company goals and regulatory standards. Demonstrated expertise in risk analysis and client relationship management. Aiming to leverage my abilities to successfully fill the Leader, Personal Lines Underwriting role.
Overview
26
26
years of professional experience
Work History
Farm Underwriter Level 3
The Commonwell Mutual Insurance Group
03.2024 - Current
- Perform risk analysis for the purposes of quoting, negotiating and authorizing the acceptance of a risk.
- Arrange reinsurance or request special acceptance where required.
- Determine eligibility for policy renewals based on current guidelines.
- Identify gaps in and make recommendations to improve current process to enhance operational efficiencies within department
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Assisted in developing training materials used to educate new hires on essential job functions.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Personal Lines Underwriter Level 3
The Commonwell Mutual Insurance Group
03.2017 - Current
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships with direct team, cross departments and with broker partners.
- Supporting continuous improvement with identifying new and updates to standard operating procedures within the underwriting department.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines and consistently meet and exceed daily targets.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance through training and coaching opportunities with underwriting team and broker members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Associate Insurance Advisor II
The Co-operators
04.2002 - 03.2017
- Work independently & assume responsibility to provide sale and service support of Co-operators products including Home, Auto, Farm & Commercial, Travel
- Ensuring exceptional customer service, and determine best products to meet needs
- Evaluate home, farm & commercial properties using computer software to calculate accurate reconstruction costs
- Complete inspections of properties as required, make any necessary safety recommendations
- Effectively handle calls and communication with public and internal business contacts, and resolve any issue
- Client complaints, late/missed payments to resolve billing collections
- Input initial property/auto claims reports
- Maintain confidential records, contracts, and professional relationships with clients
- Provide administrative support to contribute effective operation of agency office
- Maintain effective filing and document retention system, ensuring easy location and retrieval of materials/information, consistent with regulatory requirements
- Assist with special projects as required, taking initiative to track progress and meet deadlines
- Train and coach new staff in auto/property insurance products and procedures
- Identified and solicited sales prospects in agency databases.
- Upsold additional products and services after identifying customer needs and requirements.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Provided quotes and promoted products for building, contents and vehicle insurance.
Service Associate
ART Services o/a The Cooperators
01.1999 - 04.2002
- Responsible for providing knowledgeable, effective and efficient customer service by responding to incoming telephone calls and walk-in client inquires
- Offer insurance advice, process policy changes
- Provide Auto/Property insurance service from quoting to binding of policies
- Assist in improving customer retention and service level through first call resolution and direct customer contact
- Complete client reviews to reach assigned corporate goals
- In conjunction with office staff, participate in and provide input into office meetings, standards, procedures and special projects
- Assist in training new staff in auto/property insurance products.
Education
O.S.S.D -
Bowmanville High School
Bowmanville, ONSkills
- Excellent communication and interpersonal skills;
- Enthusiastic learner, eager to undertake new challenges and responsibilities;
- Exceptional organizational and multi-tasking skills;
- Great time management skills and meets deadlines;
- Focused, proactive, self-directed and high achiever;
- Adaptable to change, very approachable and friendly;
- Proficient with most commercial software including Word, Excel, PowerPoint, Outlook, etc
- Analytical and Critical Thinking
Timeline
Farm Underwriter Level 3
The Commonwell Mutual Insurance Group
03.2024 - Current
Personal Lines Underwriter Level 3
The Commonwell Mutual Insurance Group
03.2017 - Current
Associate Insurance Advisor II
The Co-operators
04.2002 - 03.2017
Service Associate
ART Services o/a The Cooperators
01.1999 - 04.2002
O.S.S.D -
Bowmanville High School
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