Linda Smith-Drover

• Assisted clients with tax preparation and filing processes.
• Researched tax regulations to ensure compliance and accuracy in submissions.
• Maintained organized records of client information and transaction history.
• Learned tax software applications to streamline data entry and reporting tasks.
• Participated in training sessions to enhance knowledge of tax codes and policies.
• Adapted quickly to changing regulatory environments and procedural updates.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Provided information about available products and services to clients, resulting in increased business opportunities.

• Led team operations, ensuring adherence to service delivery standards and timelines.
• Oversaw training programs, enhancing staff capabilities and fostering a collaborative environment.
• Coordinated workflow among team members, optimizing resource allocation for project completion.
• Monitored performance metrics, identifying areas for enhancement and driving accountability within the team.
• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
• Implemented quality control measures to ensure consistent results across all completed tasks and projects.

See Above

Develop individualized, age appropriate programs for children prior to school entry, who exhibited a delay in development.

Work with families in their homes to help their children reach their maximum potential.

Effectively manage time to include meeting established deadlines.