Linda Siqueiros
Murrieta
Summary
To obtain a position in a progressive company that offers key opportunity for advancement utilizing my skills and knowledge in sales, customer service, and offering strong administrative support.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Assistant Manager, Leasing Specialist
Equity Residental,
10.2007 - 09.2023
- Manage delinquency and collect rental income
- Organize files, manage day to day calendar events
- Receive and screen high volume of internal and external communications including email and mail
- Manage daily office operations
- Lease, and market property
- Manage renewals and resident retention
- Organize property events
- Train new employees and encourage development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
BRE Properties Inc.
10.2003 - 10.2007
- Manage delinquency and collect rental income
- Audit Files
- Responsible for daily deposits and financials
- Manage eviction process and lock outs
- Manage resident retention and specializing in customer service.
Education
Associate of Arts - Business
University of Texas at El Paso
El Paso, TX01.1990
Skills
- Excellent verbal and written communication skills
- Customer Service and detail oriented
- Self motivated and pro active
- Strong belief in training and product knowledge
- Knowledge in the Section 8 Program
- Proficient in Excel, Yardi, MRI and CRM
Accomplishments
Received Excellent in Sales and Customer Service Award 2013, 2014, 2015
Timeline
Assistant Manager, Leasing Specialist
Equity Residental,
10.2007 - 09.2023
Assistant Manager
BRE Properties Inc.
10.2003 - 10.2007
Associate of Arts - Business
University of Texas at El Paso
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