Linda Purchase
St. Catharines,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dual Rate Supervisor
Fallsview Casino
02.2023 - Current
- Collaborate with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Work with housekeeping and maintenance staff to address and resolve building and room issues.
- Respond to and resolved guest issues or complaints.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
Limo Dispatcher
Fallsview Casino Resort
07.2022 - Current
- Coordinate between multiple departments to establish patron eligibility
- Book transportation of high-value clients with professionalism and discretion
- Perform changes in various computer systems as well as web based programs to keep records current and accurate
- Review routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Utilize GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues
- Improved response times by efficiently prioritizing and dispatching calls
Front Office Associate
Fallsview Casino Resort
04.2022 - Current
- Streamline check-in and Check-out processes for improved efficiency and reduced wait times
- Receive incoming calls and coordinated with staff to fulfill customer requests
- Work with housekeeping and maintenance staff to address and resolve building and room issues
- Enhance guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Post charges, update accounts and issue bills to departing guests.
Customer Service Relations/Cashier
Bass Pro Shops
08.2021 - Current
- Provide friendly and courteous approach to all customers
- Develop expertise in using systems such as LMS and many web based programs
- Work independently and take lead in absence of manager
- Retain knowledge of product and sales of said products
- Direct customer enquiries politely and in professional manner
- Take initiative in closing store procedures, cash drops key sign in and safe drops
Education
O.S.S. D -
Kernahan Park S.S
01.1995
Skills
- Proficient in LMS operating system
- Symphony
- CMP
- Microsoft Office 365
- Multiple supporting web pages
Certification
WHMIS, SmartServe
Timeline
Dual Rate Supervisor
Fallsview Casino
02.2023 - Current
Limo Dispatcher
Fallsview Casino Resort
07.2022 - Current
Front Office Associate
Fallsview Casino Resort
04.2022 - Current
Customer Service Relations/Cashier
Bass Pro Shops
08.2021 - Current
O.S.S. D -
Kernahan Park S.S
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