Summary
Overview
Work History
Skills
Timeline
Generic

Linda Peacock

Cobourg,ON

Summary

Proven Dental Receptionist/Treatment Coordinator with 20 years of experience, a great track record of enhancing patient satisfaction and streamlining appointment processes .

Accustomed to working with a wide range of clients and managing all front office operations. Skilled in insurance verification and billing, coupled with exceptional teamwork and customer service abilities, significantly contributed to increased patient acquisition through referrals. Expert in front office management and adept at fostering positive patient experiences.

Overview

29
29
years of professional experience

Work History

Dental Receptionist/Treatment Coordinator

Courtice Health Centre Dental
03.2019 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

Dental Receptionist/Treatment Coordinator

Birchmount Dental Group
11.2000 - 06.2017
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed patient billing processes for timely, accurate payments.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.
  • Prepared and processed patient referrals and transfer requests.

Dental Receptionist/Treatment Coordinator

Oshawa Centre Dental Office
06.1995 - 03.2000
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.

Skills

  • Phone and Email Etiquette
  • Dental Terminology
  • Excellent multitasking capability
  • Appointment Scheduling
  • Payment Processing
  • Insurance Verification
  • Insurance Billing
  • Front Office Management
  • Office Opening and Closing
  • Accounts Receivable
  • Collaboration and Teamwork

Timeline

Dental Receptionist/Treatment Coordinator

Courtice Health Centre Dental
03.2019 - Current

Dental Receptionist/Treatment Coordinator

Birchmount Dental Group
11.2000 - 06.2017

Dental Receptionist/Treatment Coordinator

Oshawa Centre Dental Office
06.1995 - 03.2000

Similar Profiles

CREATE PROFILE
Linda Peacock