Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
Work History
Associate, Employee Records and Benefits
Island Health
Nanaimo, BC
07.2013 - 09.2024
Prepared and processed extended health and dental benefit applications for over 30,000 employees.
Implemented new employee profiles and changes to existing employees throughout their careers including vacation, sick and special banks according to their collective agreements.
Processed pension records and purchase of service with the municipal pension corporation.
Sent out all communications to employees advising them of their benefits entitlements and, for those on leave, advising the payment process for maintaining benefits.
Processed employee applications for life insurance and the death insurance for their families.
Assisted in developing benefit training and processes for employees going on leave.
Set up direct electronic transfer of funds for payment of benefits for both active employees and those on leave.
Senior Tax Professional
H&R Block
Nanaimo, BC
01.2007 - 04.2013
Six years of experience preparing individual and small business tax and GST /HST returns.
Comprehensive knowledge of confidentiality.
Liaison between the client and the government.
Income Tax Instructor
H&R Block
Nanaimo, BC
09.2010 - 01.2011
Instructed Level 1 and Level 2 income tax and software to new and returning employees.
Course work included the basics of preparing a manual tax return, federal and provincial tax rates, types of income and deductions.
Education
Island Health
09.2024
Applied Business Technology Certificate - undefined
Vancouver Island University
Nanaimo, BC
06.2013
undefined
H&R Block Tax School
Nanaimo, BC
01.2009
Skills
Proficient in safeguarding classified information
Team collaboration and independent work
Multitasking proficiency
Proficient in Microsoft Word, Excel, and Outlook
Information gathering and analysis
Efficiently organized
Independent worker
Analytical reasoning
Active listening and effective communication
Languages
English
Native or Bilingual
Timeline
Associate, Employee Records and Benefits
Island Health
07.2013 - 09.2024
Income Tax Instructor
H&R Block
09.2010 - 01.2011
Senior Tax Professional
H&R Block
01.2007 - 04.2013
Applied Business Technology Certificate - undefined
<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank