Customer Service Representative
LCBO Broadway Orangeville
11.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while multi-tasking.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled and assisted customers, finding satisfactory solutions to their request on products.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Cashiering.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
