Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Angela Lannigan

Scotchfort,Prince Edward Island

Summary

Versatile and dynamic, with a proven track record at Sears for enhancing customer satisfaction through exceptional service and problem-solving skills. Demonstrated professionalism and attention to detail in high-stress environments, significantly improving community engagement and operational efficiency. Skilled in customer relationship management, embodying teamwork and strong interpersonal abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Participant

Future Communities Pre-Employment Program
10.2021 - 09.2024
  • Participated in life skills and pre-employment skills training. This included first aid and WHIMIS.
  • Contributed to community events by helping with set up and tear down. I also helped prepare and serve food .
  • Cleaned For Child and Family Services and worked with discretion, adhering to strict privacy guidelines and regulations at all times.

Customer Service Representative

Advantage
11.2016 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Sears
11.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Skills

  • Professionalism and composure
  • Attention to Detail
  • Understanding Customer Needs
  • Strong interpersonal skills
  • Teamwork and Collaboration
  • Customer Service
  • Problem-solving skills

Certification

  • CPR/AED Certification
  • First Aid Certification
  • PEI Driver's License
  • WHIMIS

Timeline

Program Participant

Future Communities Pre-Employment Program
10.2021 - 09.2024

Customer Service Representative

Advantage
11.2016 - 01.2018

Sales Associate

Sears
11.2016 - 01.2017

Similar Profiles

CREATE PROFILE
Angela Lannigan